Hello all,
I’ve recently setup RT 2.0.15 on Redhat 7.3 with Apache 1.3.27 and MySQL
3.23.49. Everything seems OK, except that attachments don’t appear in
any tickets.
If I add a comment to a ticket via WebRT, and specify a file in the
Attach: field, nothing is added to the ticket (not even a blank entry).
Even if I use a tiny (3 byte) text file. If I use command-line rt with
the --source switch, same result.
I have set-variable = max_allowed_packet=16M in my.cnf and I have
verified that this is taking effect via mysqladmin. I have
$MaxAttachmentSize = 16000000; in config.pm. I set both
$TruncateLongAttachments and $DropLongAttachments to 1 (not at the same
time, though).
I don’t find any obviously related error messages in my MySQL or Apache
logs. The RT log is particularly sparse. There isn’t much there at all.
Adding comments with text typed directly in works OK. I don’t have a
mail-gateway up and running, so I don’t know if it would work that way.
Any thoughts? What have I messed up here?
Many thanks,
Joe Wells