Attachment and This transaction appears to have no content

Hi Community.

I am using RT 3.8.7, my problem is when we send attachment it returns
following message to requesters of the tickets along with attachment.

This transaction appears to have no content

and normal communication is fine, this happens only when any of the
requester or AdminCC of the queue send attachment, can someone please help
regarding this issue as i am clueless reading mailing lists.

LAHORE LIONS

Rana Tanveer

I am using RT 3.8.7, my problem is when we send attachment it returns following message to
requesters of the tickets along with attachment.

This transaction appears to have no content
and normal communication is fine, this happens only when any of the requester or AdminCC of
the queue send attachment, can someone please help regarding this issue as i am clueless
reading mailing lists.

You really need to specify which Scrip is triggering this email and
the template it is using

-kevin

I am using Correspondence template and "On Correspond Notify Requestors and
Ccshttps://ticket.team-kh.qualityprogrammers.com/Admin/Global/Scrip.html?id=6&Queue=0"
scrip.

Rana Tanveer

This is because it is only set up to ‘notify’ - Same thing here when I give
a ticket to a user I receive (Notify) an email:

Wed Dec 31 17:00:00 1969: Request TicketID was acted upon.

Transaction: Given to User1 by User2

   Queue: QueueName


   Owner: User

Requestors: Requestor Email

  Status: Status

Ticket <URL: URL>

This transaction appears to have no content

Or is this not what you are doing.

Kris Germann
Supervisor, Sales & Technical Support
Fibernetics Corporation
freephoneline.ca
605 Boxwood Drive
Cambridge ON, N3E1A5

[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Rana TanveerSent: Thursday, January 06, 2011 1:14 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] attachment and This transaction appears to have no
content

I am using Correspondence template and "On Correspond Notify Requestors and
Ccs
<https://ticket.team-kh.qualityprogrammers.com/Admin/Global/Scrip.html?id=6&
Queue=0> " scrip.

Rana Tanveer

Also make sure you have RT-Attach-Message: yes and {$Transaction->Content()}
set.

Kris Germann
Supervisor, Sales & Technical Support
Fibernetics Corporation
freephoneline.ca
605 Boxwood Drive
Cambridge ON, N3E1A5From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kris Germann
Sent: Thursday, January 06, 2011 1:26 PM
To: ‘Rana Tanveer’; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] attachment and This transaction appears to have no
content

This is because it is only set up to ‘notify’ - Same thing here when I give
a ticket to a user I receive (Notify) an email:

Wed Dec 31 17:00:00 1969: Request TicketID was acted upon.

Transaction: Given to User1 by User2

   Queue: QueueName

 Subject: Subject

   Owner: User

Requestors: Requestor Email

  Status: Status

Ticket <URL: URL>

This transaction appears to have no content

Or is this not what you are doing.

Kris Germann
Supervisor, Sales & Technical Support
Fibernetics Corporation
freephoneline.ca
605 Boxwood Drive
Cambridge ON, N3E1A5

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Rana Tanveer
Sent: Thursday, January 06, 2011 1:14 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] attachment and This transaction appears to have no
content

I am using Correspondence template and "On Correspond Notify Requestors and
Ccs
<https://ticket.team-kh.qualityprogrammers.com/Admin/Global/Scrip.html?id=6&
Queue=0> " scrip.

Rana Tanveer

Also make sure you have RT-Attach-Message: yes and
{$Transaction->Content()} set.

Yes same as below.

Content-Type: text/html
RT-Attach-Message: Yes

{$Transaction->Content()}

This is because it is only set up to ‘notify’ – Same thing here when I give
a ticket to a user I receive (Notify) an email:

I am not doing this…it happens during normal correspondence when any of
requestor send attachment.

Wed Dec 31 17:00:00 1969: Request TicketID was acted upon.

Transaction: Given to User1 by User2

   Queue: QueueName

 Subject: Subject

   Owner: User

Requestors: Requestor Email

  Status: Status

Ticket <URL: URL>

This transaction appears to have no content

Or is this not what you are doing…

Yes this is not i am doing.

Not clear who sends attachment and how (ui or mail). If message is empty and
there is only an attachment then sure transaction has no content.

Regards, Ruslan. From phone.

написал:

Hi Ruslan Zakirov.

I did check today,

there were text as well as attachments, and mail received to RT previlleged
users as it is(text with attachments), but to non previleged users, text is
stripped and only attachments are sent by RT (This transaction appears
to have no content
) :frowning:

it is quite surprising me. any help ?

LAHORE LIONS

Rana Tanveer
+923224247373On Fri, Jan 7, 2011 at 12:43 AM, Ruslan Zakirov ruz@bestpractical.comwrote:

Not clear who sends attachment and how (ui or mail). If message is empty
and there is only an attachment then sure transaction has no content.

Regards, Ruslan. From phone.
05.01.2011 20:57 пользователь “Rana Tanveer” ranatanveer@gmail.com
написал:

Hi Community.

I am using RT 3.8.7, my problem is when we send attachment it returns
following message to requesters of the tickets along with attachment.

This transaction appears to have no content

and normal communication is fine, this happens only when any of the
requester or AdminCC of the queue send attachment, can someone please
help
regarding this issue as i am clueless reading mailing lists.

LAHORE LIONS

Rana Tanveer

Rana Tanveer , on 2011-04-20 00:48 +0500, wrote :

Hi Ruslan Zakirov.

I did check today,

there were text as well as attachments, and mail received to RT previlleged
users as it is(text with attachments), but to non previleged users, text is
stripped and only attachments are sent by RT (This transaction appears
to have no content
) :frowning:

it is quite surprising me. any help ?

It only happens when we use Special html header explained here:

in our correspondence template.