At Sunday 10/30/2005 04:15 AM, Corey wrote:
Have any of you integrated a wiki into your RT instance - for general
documentation purposes and/or as a sort of knowledge base for various
queues and whatnot?
> I did some preliminary analysis of this a few months ago but haven't had
> time to actually try it out. My approach was to use the hooks to RTFM to
> integrate with a wiki or other KB solution. It seemed to me to very doable
> - the interface between RT and RTFM is nicely designed, and dropping in an
> alternative KB looked like it could be done fairly simply.
I’ve seen quite a bit of mention regarding RTFM, and I just now actually
sought out some info on it. Looks useful! Might even be satisfactory for my
I have some rough notes which aren’t in state I’d care to share right now
but if you’re interested I’ll do a quick clean up & post them.
Yes, that would be very cool - I’d certainly like to see those, if you could.