Attaching a Custom Data File to a New Ticket

RT Users
1

Hello,

I’m trying to attach a custom data file to a new ticket but it’s not being saved once the ticket has been created. (The data file contains plain text and commands in JSON format and the custom file extension is “.punt”).
I’ve tried extracting the content into a “.txt” file but the end result is the same.

Does RT have any restrictions regarding file attachments? I would like to know if the issue is related to the file content or the file extension.

Thanks,
Angel

2

I’m trying to attach a custom data file to a new ticket but it’s not being saved once the
ticket has been created. (The data file contains plain text and commands in JSON format and
the custom file extension is “.punt”).

I’ve tried extracting the content into a “.txt” file but the end result is the same.

Does RT have any restrictions regarding file attachments? I would like to know if the issue is
related to the file content or the file extension.

Open a bug with a sample file that fails? Even better if uploading
the file to our RT fails and you have to zip it up to get it
submitted.

-kevin