Here is a use case for you.
I have a queue set up for my tasks as a lab manager.
When I’m going to be working on a machine, I send out an announcement, as a
ticket in RT.
I have the queue set so that anyone may reply to a ticket, not just the owner
What I’d like is to have those folks that reply, be added as requestors, so
that if I reply to the ticket, they’ll all get the reply.
i.e. OnReply add user as requestor
I don’t see a scrip to do this.
If it’s not currently possible, please consider this a feature request.
“The power to untie is stronger than the power to tie.”
Well, yeah, otherwise my shoes would tie themselves.