I have some questions about ticket managing and I was wondering if
somebody could help me with that.
Is it possible to change the ticket numbering? For example: can
I set the numbering to start at #1500 instead of starting at #1? If it’s
possible, could anyone please explain me how to do this?
2) Is it possible to set a max size for the attached files on RT
instead of doing it on the mail server? If yes, how to do this?