Attached files!

RT Users
1

Hi everybody…

I have some questions about ticket managing and I was wondering if
somebody could help me with that.

  1.   Is it possible to change the ticket numbering? For example: can

I set the numbering to start at #1500 instead of starting at #1? If it’s
possible, could anyone please explain me how to do this?
2) Is it possible to set a max size for the attached files on RT
instead of doing it on the mail server? If yes, how to do this?

Best regards,

Rodrigo

2

Hi everybody…

I have some questions about ticket managing and I was wondering if
somebody could help me with that.

  1.   Is it possible to change the ticket numbering? For example: can

I set the numbering to start at #1500 instead of starting at #1? If it’s
possible, could anyone please explain me how to do this?
2) Is it possible to set a max size for the attached files on RT
instead of doing it on the mail server? If yes, how to do this?

Best regards,

Rodrigo

3

Answers for both questions are in the places you MUST read before
sending to the ML.

  1. On the MailingListArchives
  2. In the RT config file.

Rodrigo Blanco wrote: