Attached files show up but there is no link to download

RT Users
1

Hi some users have attached us forms in doc or open-document format with
no success…
it shows up in the ticket but it just mentions it no link to download
the file.
I notes that txt files works but RT thinks they are binaries.

Any thought?

Thanks.

cfernandez.vcf (572 Bytes)

2

Hi some users have attached us forms in doc or open-document format with
no success… it shows up in the ticket but it just mentions it no link
to download the file. I notes that txt files works but RT thinks they
are binaries.

I had this happen yesterday because I accidentally uninstalled

some perl libraries. (debian packaging is great, but hard when you want
to use a version not in debian, ie. 3.6.1)

As soon as I installed the things listed as

requirement/dependencies for the 3.4 debian package, everything was fixed.

3

Request Tracker 3.6.1 is in Debian Unstable.

4

Hi thanks for the response, I use Gentoo do and everything is compiled…
so is difficult to get into package problems… :slight_smile: what are this
packages you mention? can I have a list?

thanks!
Chris

Jacob Helwig wrote:

cfernandez.vcf (572 Bytes)

5

Debian -- Error is the
list of packages for RT 3.6 in Debian Unstable. On a Debian box you can
just “apt-get install request-tracker3.6” to get it installed, if you
have the unstable sources in your sources.list with minor hastle. Don’t
know how they would do you any good, since you’re using Gentoo, though.

6

Request Tracker 3.6.1 is in Debian Unstable.

Ah, thanks.  I think I checked when I installed it manually, I

guess I wasn’t patient enough.

7

In /etc/apt/sources.list you need something like:

deb Index of /debian sid main contrib non-free
deb-src Index of /debian sid main contrib non-free

Thought this is more of a question for a Debian Users list, on how to
add unstable sources to your apt configuration.

8

hmm ok this is what I ahve done…

I have go to the rt- wiki and check the gentoo install guide…
there is a list of dependencies that I need to install…
I made sure all this was installed and it was… some needed an update
but thats it… I updated them just in case…

I also did:

./rt-test-dependencies --with-mysql --with-modperl2
perl:
>=5.8.3(5.008008)…found
users:
rt group (rt)…found
bin owner (rt)…found
libs owner (rt)…found
libs group (rt)…found
web owner (apache)…found
web group (apache)…found
CLI dependencies:
CORE dependencies:
MAILGATE dependencies:
MASON dependencies:
MODPERL2 dependencies:
MYSQL dependencies:

Everything was found.

so… I am puzze why I cant see attachments on my RT tickets? I have the
problem in the web not in my email client… in fact we are not using
that feature.

Jacob Helwig wrote:

cfernandez.vcf (572 Bytes)