Attach Reports

Hi there,

When I launch an investigation and hit reply, there is an option to
"Attach Reports" and it does what it says, it does attach the report to
the message. BUT as far as I can see, afterwards there is no way of
knowing if you’ve attached it or not.

Is this a “feature”, or do you guys know of any way to show that the
report was in fact attached?

PS. I’m running RT 4.0.6, RTIR 3.0.0rc1

Regards
Jesper Skou Jensen

Hi there,

When I launch an investigation and hit reply, there is an option to “Attach
Reports” and it does what it says, it does attach the report to the message.
BUT as far as I can see, afterwards there is no way of knowing if you’ve
attached it or not.

Is this a “feature”, or do you guys know of any way to show that the report
was in fact attached?

Only by viewing outgoing email. It’s a missing feature.

PS. I’m running RT 4.0.6, RTIR 3.0.0rc1


Regards
Jesper Skou Jensen


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Best regards, Ruslan.

Hi,

Oh yea, of course it’s in the outgoing mail. That’s good enough for
our/my purpose.

Thanks for the info.

Regards
Jesper Skou JensenOn 05-07-2012 13:48, Ruslan Zakirov wrote:

Is this a “feature”, or do you guys know of any way to show that the report
was in fact attached?

Only by viewing outgoing email. It’s a missing feature.