I’m using the QuickCalls extensions to create tickets of a given type.
It would be great if it were possible to, say, add custom fields to
- a ticket referring to a network problem could have a field named “IP
- a ticket referring to a unaccessible web page could have a field named
"Http error reported"
This can surely be done if associating a custom field to a given queue
(using the “Applies to” option).
However, there could be situations in which it would be useful to
specify a second level (a “type”) and get custom fields relevant to that
Has anyone done anything similar?
All the best,
Senior Systems Analyst
St. George’s, University Of London
London SW17 0RE
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583