Assigning users to groups or rights to user

RT Users
1

Just installed RT 3.2.1, and have created one additional user
(Configuration, Users, New user). However, I don’t seem to be able to
assign any rights to that user, or to be able to add that user to group.

When I display the user (heading “Modify the user XXXXX”), on the left in
the menu bar is the user’s name with “Basics” underneath it, but no other
subheadings under the user’s name.

I’ve also created a group (Configuration, Groups, New group), but I can’t
add users to it. If I display the group, the menu bar on the left has the
group name with (among other things) “members” on it. Click on members, and
I have the “add members” screen, but the only user listed is root, not the
one I created above.

Sorry if I’ve done something silly, but I can’t see to move past this
point. Thanks for any help.

Keith

2

When I display the user (heading “Modify the user XXXXX”), on the left
in
the menu bar is the user’s name with “Basics” underneath it, but no
other
subheadings under the user’s name.

This is normal.

I’ve also created a group (Configuration, Groups, New group), but I
can’t
add users to it. If I display the group, the menu bar on the left has
the
group name with (among other things) “members” on it. Click on
members, and
I have the “add members” screen, but the only user listed is root, not
the
one I created above.

I’ll bet you forgot to check the “Let this user be granted rights” box
on the new user’s setup page. Return to that Basics link for this user
& check that box.

-Guy

3

I’ll bet you forgot to check the “Let this user be granted rights” box
on the new user’s setup page. Return to that Basics link for this user
& check that box.

Thanks to Guy and everyone else who pointed me in the right way - all
working now.

A little feedback: I did, at one stage, check that box, but the information
message said, “Privileged status: That user is now privileged”. To me,
“privileged” - rightly or wrongly - means root access, admin rights, that
kind of thing, so I removed the “privileged status”. Maybe a change of
terminology would be appropriate?

Thanks again for the quick and accurate help.

Keith