Hello,
I am new to RT and we are looking at implimenting it in our company, We are a windows based shop therefore I am trying the Win/RT version,
I have one issue that is causing a problem and cannot figure out a resolution to it.
When a new ticket arrives, I cannot assign the ticket to another user! I have verified that both the queue and the group have own, Take, steal ticket but when I bring up the ticket people field I only get Nobody!
I would really like to get this resolved so I can go forward in the testing phase and implimentation phase.
Thanks for your help.
Jim/Blacktri99
I just went through this same issue yesterday. I resolved it by giving
OwnTicket permissions to each user that I wanted in the list. This worked
perfectly.
Dan-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com]On Behalf Of Jim Robinson
Sent: June 15, 2006 10:02 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Assigning Tickets to users
Hello,
I am new to RT and we are looking at implimenting it in our company, We are
a windows based shop therefore I am trying the Win/RT version,
I have one issue that is causing a problem and cannot figure out a
resolution to it.
When a new ticket arrives, I cannot assign the ticket to another user! I
have verified that both the queue and the group have own, Take, steal ticket
but when I bring up the ticket people field I only get Nobody!
I would really like to get this resolved so I can go forward in the testing
phase and implimentation phase.
Thanks for your help.
Jim/Blacktri99
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Maybe the problem is that you do not own the ticket. If I understand RT
correctly you can only assign tickets which you own. So if the ticket is
owned by nobody, then you first have to take it and then you can assign
it.
I am not usre if this helps.
Tomasz Wlodek | tel 631-344-7448
Brookhaven Laboratory, Building 510M | fax 631-344-7616
Upton NY 11973-5000 |On Thu, 15 Jun 2006, Jim Robinson wrote:
Hello,
I am new to RT and we are looking at implimenting it in our company, We are a windows based shop therefore I am trying the Win/RT version,
I have one issue that is causing a problem and cannot figure out a resolution to it.
When a new ticket arrives, I cannot assign the ticket to another user! I have verified that both the queue and the group have own, Take, steal ticket but when I bring up the ticket people field I only get Nobody!
I would really like to get this resolved so I can go forward in the testing phase and implimentation phase.
Thanks for your help.
Jim/Blacktri99