I just went through this same issue yesterday. I resolved it by giving
OwnTicket permissions to each user that I wanted in the list. This worked
[mailto:email@example.com]On Behalf Of Jim Robinson
Sent: June 15, 2006 10:02 AM
Subject: [rt-users] Assigning Tickets to users
I am new to RT and we are looking at implimenting it in our company, We are
a windows based shop therefore I am trying the Win/RT version,
I have one issue that is causing a problem and cannot figure out a
resolution to it.
When a new ticket arrives, I cannot assign the ticket to another user! I
have verified that both the queue and the group have own, Take, steal ticket
but when I bring up the ticket people field I only get Nobody!
I would really like to get this resolved so I can go forward in the testing
phase and implimentation phase.
Thanks for your help.
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