I am trying to set it up so that an end user can send an email to support_client_A@example.com, and another end user can send a mail to support_client_B@example.com, and each ticket goes to a separate queue, for client A and B respectively.
Based on the “to” field, I want to sort the tickets into queues, to later set up the SLA feature per queue. I am no perl/python master, and need help figuring this out. I doubt I am the only one looking for this.
Any help appreciated, even if its just links to stuff that might help me.