Assigning and reassigning tickets with RT

Hello all! I’m evaluating the use of RT within my department, so
consider me new to RT.

  1.  As a manager, how can I create and assign tickets to one of my
    

employees within RT? I would rather not require them to “Take” the
ticket.

  1.  Can I create a ticket and assign it to myself (for tracking
    

purposes)?

Thanks,

Chris

Chris,

Yes. In fact, you can write a scrip to pre-assign any ticket to yourself
or anyone else for that matter, so no one has to do a “take”. Once a
ticket is yours, your can re-assign it or do what you want.

Kenn
LBNLOn 7/15/2009 7:50 AM, Milkosky, Chris wrote:

Hello all! I’m evaluating the use of RT within my department, so
consider me new to RT.

  1.  As a manager, how can I create and assign tickets to one of my 
    

employees within RT? I would rather not require them to “Take” the
ticket.

  1.  Can I create a ticket and assign it to myself (for tracking 
    

purposes)?

Thanks,

Chris



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