There is a Dept with a chief and subordinates. All of them are in the
AdminCcs. What I want is the tickets once created if not owned by anyone
can be taken by any of the members including the dept Chief. But in case
the Dept Chief wants some particular subordinate be looking after the
issue, assigns the ticket to that particular member. It did happen but
the downside is once I activate the ‘OwnTicket’ right to the
subordinates and chief. Even the subordinate is able to change the
ownership to some other member of the same group belonging to the same
queue. Can I not have something like only the cheif be able to assign
the ticket and not the subordinates.
I might have missed somewhere configuring and giving rights to the
group/queue/user. But I did not find any such issue. Rights assigned at
other places are fine to my knowledge. I am kind of sure that fellow
users in here might have had this issue once faced while implementing RT.
Any assistance or directions would be highly appreciated.
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