Assigning a ticket to a group

Hi all,

I just installed RTIR 4.4 (I know its rc) on ubuntu server 14.04 LTS
But wanted to get a head start :wink:
We’ve been using stir for several years now without problems.

But recently the need has risen to assign tickets to groups instead of people or queues.
Is this possible in the new RTIR?

Because I’ve been searching the net, the archives of best practical, and trying to implement it but can’t get an exclusive answer about this.

It feels to me that assigning tickets to queues instead of groups seems a kind of bypass because assign gin to groups is not possible…
Maybe I’m not looking the right way into how a ticket process flow should be/work in stir.

Kind regards,

T

Hi T,

Hi all,

I just installed RTIR 4.4 (I know its rc) on ubuntu server 14.04 LTS
But wanted to get a head start :wink:

Just a point of clarification. RT is at 4.4rc and RTIR is at 3.2.

We’ve been using stir for several years now without problems.

I’ve never used either RTIR, nor stir.

But recently the need has risen to assign tickets to groups instead of people or queues.
Is this possible in the new RTIR?

Not to my knowledge. You can have groups be watchers (Cc and AdminCc)
of queues, but I don’t think you can add them (groups) as watchers of
tickets.

-m