Assign permissions massively

RT Users
1

Hello Again.

In my RT migration (3.6.5 to 4.0.5) i lost some users rights.

The users can´t create new tickets or reply to its.

I need to grant all useres permission to open tickets, reply to its and
Peremit Outgoing mail.

How can i do it?

Regards and thanks.

Un saludo.
Juanjo Corral

2

In my RT migration (3.6.5 to 4.0.5) i lost some users rights.

The users can´t create new tickets or reply to its.

A standard RT migration will preserve all rights. Can you expand on
what you mean by “lost”?

3

Hi.

I supose the migration pass all the configuration. But when done, the users
can´t open tickets via email or reply to its via email. Neither a web user
can reply a ticket with a succesfull email sent.

I have a lot of errors of “No recipients Found” and a rt-mailgate --debug
get errors give me “gateway not ok - Could not load a valid user”

I check my RTAddressRegexp and seems ok.

Only when i get permission to one user to open tickets, reply tickets and
check the option in his preferences for mail to outgoing mail yes start to
work.

I think there are some “lost” data in the migration, becasuse with the same
data in the OLD system i can send emails or open tickets without problems.

Thanks.
Kindest regards.El 30 de marzo de 2012 03:02, Thomas Sibley trs@bestpractical.comescribió:

On 03/29/2012 08:58 PM, Juanjo wrote:

In my RT migration (3.6.5 to 4.0.5) i lost some users rights.

The users can´t create new tickets or reply to its.

A standard RT migration will preserve all rights. Can you expand on
what you mean by “lost”?

Un saludo.
Juanjo Corral

4

May be can resolve it, if i can to put all the users Outgoing Mail option
to “Default YES”, now are “Default (no)”. (on the Settings / Options / Mail
zone of users settings).

But i don´t know where i have to change it.El 30 de marzo de 2012 11:03, Juanjo juanjillo@gmail.com escribió:

Hi.

I supose the migration pass all the configuration. But when done, the
users can´t open tickets via email or reply to its via email. Neither a web
user can reply a ticket with a succesfull email sent.

I have a lot of errors of “No recipients Found” and a rt-mailgate --debug
get errors give me “gateway not ok - Could not load a valid user”

I check my RTAddressRegexp and seems ok.

Only when i get permission to one user to open tickets, reply tickets and
check the option in his preferences for mail to outgoing mail yes start to
work.

I think there are some “lost” data in the migration, becasuse with the
same data in the OLD system i can send emails or open tickets without
problems.

Thanks.
Kindest regards.

El 30 de marzo de 2012 03:02, Thomas Sibley trs@bestpractical.comescribió:

On 03/29/2012 08:58 PM, Juanjo wrote:

In my RT migration (3.6.5 to 4.0.5) i lost some users rights.

The users can´t create new tickets or reply to its.

A standard RT migration will preserve all rights. Can you expand on
what you mean by “lost”?

–
Un saludo.
Juanjo Corral

Un saludo.
Juanjo Corral

5

May be can resolve it, if i can to put all the users Outgoing Mail option to “Default YES”,
now are “Default (no)”. (on the Settings / Options / Mail zone of users settings).

That’s the NotifyActor config, and has nothing to do with granting
permission for incoming mail (which is your Could not load a valid
user error). It might help with your No recipients Found error, but
you should read the docs about it in RT_Config.pm before makign any
global changes to it in RT_SiteConfig.pm

-kevin