Assets in Dashboard

RT Users
1

Hoping someone has already run into this issue and may have a solution.
Would like to be able to add asset saved queries to a dashboard for an
automated report.

I see all the ticket saved queries, but nothing asset-related.

Thank for any help.

2

Hi Seth,we are not on 3.8.x yet but i think the dashboards are also using
saved searches. at can create saved searches and you can load them like the
ticket saved searches. i can send you on monday some piece of code we use to
display also asset saved searches, possibly you can use this for your
dashboards.

torsten2009/10/1 Seth Lake slake@bcssi.com

Hoping someone has already run into this issue and may have a solution.
Would like to be able to add asset saved queries to a dashboard for an
automated report.

I see all the ticket saved queries, but nothing asset-related.

Thank for any help.

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Torsten Brumm

http://www.brumm.me
http://www.elektrofeld.de

3

Hello Torsten,

Hi Seth,
we are not on 3.8.x yet but i think the dashboards are also using
saved searches. at can create saved searches and you can load them
like the ticket saved searches. i can send you on monday some piece of
code we use to display also asset saved searches, possibly you can use
this for your dashboards.

torsten

Would you mind posting it to the list so that other people can use it
too. I’m interested too in how that can be done.

Thanks in advance,

Joop

4

Hi Joop, Seth;
as i said in my last mail, we are not on 3.8.x but the attached tiny files
we added to at at a glance page where a user can load a asset saved search.

The important part is the: my @user_attrs =
$session{‘CurrentUser’}->UserObj->Attributes->Named(‘AssetSavedSearch’);
user objects saved search of type AssetSavedSearch, possibly you can add
this to RT’s dashboard system.

Attached a GroupSearchList and a SavedSearchList (both based on Steve
Turners SavedSearchLists for rt). We have added this to AT’s index.html
page.

Torsten2009/10/5 Joop JoopvandeWege@mococo.nl

Hello Torsten,

Hi Seth,
we are not on 3.8.x yet but i think the dashboards are also using saved
searches. at can create saved searches and you can load them like the ticket
saved searches. i can send you on monday some piece of code we use to
display also asset saved searches, possibly you can use this for your
dashboards.

torsten

Would you mind posting it to the list so that other people can use it
too. I’m interested too in how that can be done.

Thanks in advance,

Joop

MFG

Torsten Brumm

http://www.brumm.me
http://www.elektrofeld.de

GroupSearchList (1.48 KB)

SavedSearchList (1.49 KB)