Assets 1.0 Question - Ticket to asset linking

RT Users
1

I am running RT 4.2.2 and Assets 1.0.

From an asset, I can create a linked ticket.

Is there a way to link and existing ticket with an asset? It does not appear that new tickets created via email or a web form can be linked to an asset.

Keith Schincke

2

Is there a way to link and existing ticket with an asset? It does not
appear that new tickets created via email or a web form can be linked
to an asset.

You can add links via the Links page of tickets, using asset:42 to link
to Asset #42. You may also be interested in setting @AssetQueues, which
will add a quick “Link to asset:” box on tickets in those queues; see
http://bestpractical.com/docs/assets/latest/Assets_Config.html#AssetQueues

  • Alex