Asset tracking

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

Greetings,

I’m working for a company that uses RT and am upgrading them to 2.0 next
week. They are also looking for an asset tracker, but it would be much
nicer for them if this functionality could be included right in RT.

They’d like to be able to track issues for each piece of equipment. I
could use the Keyword capability to link an asset tracker into RT, but
they’d really like to have a single solution rather than two separate
systems linked together, with custom glue, and besides I haven’t found a
Free asset tracker that I’m happy with. So I’m writing to see whether you
would consider accepting code for this if I were to write it. I didn’t
find any relevant discussion in recent list archives.

So, have you ever considered an asset tracking module for RT? Would you
accept one if I were to code it and submit it? Any guidelines on what you
would/would not consider a proper implementation?

Thanks,


David C. Merrill http://www.lupercalia.net
Linux Documentation Project david@lupercalia.net
Lead Developer http://www.tldp.org

Anyone wonder why the Microsoft SQL server is called the sequel server? Is
that because no matter what version it’s at there’s always going to be a
sequel needed to fix the major bugs and security flaws in the last
version?
–Unknown
-----BEGIN PGP SIGNATURE-----
Version: GnuPG v1.0.7 (GNU/Linux)

iD8DBQE9Rp8+WC4Sq/MWsY0RAvyMAJ46ckqm4a4HkUD75Af351ogt5bQbACfY+8W
0zVhP4Vyui2m8c3+3plOHGE=
=eRnV
-----END PGP SIGNATURE-----

|+ So, have you ever considered an asset tracking module for RT? Would you
|+ accept one if I were to code it and submit it? Any guidelines on what you
|+ would/would not consider a proper implementation?

I can’t speak for Jesse, but I know a feature like this would be
great. We are in the same situation as you, in we’re using Keywords and
linking to another system, which just sucks.

So I, for one would love to see this.

I’m working for a company that uses RT and am upgrading them to 2.0 next
week. They are also looking for an asset tracker, but it would be much
nicer for them if this functionality could be included right in RT.

Funny you should mention this. I may soon be taking a job where they use
NAI’s Magic Help Desk and are looking to start using the asset tracking part
(part of where my job comes in.)

I was thinking along the same lines because I see an add-on asset tracking
module would make RT more competitive with Magic.

And IMHO anything we can do to displace NT is a Good Thing…

Step 1: Investigate the competition, looking for critical flaws, brittleness,
and annoying vendor agenda
Step 2: Estimate the work to deliver an 80% solution under some flavor of unix
Step 3: Code, test, document, sleep, repeat…

– Bob
(worrying how 5 years of Solaris and Linux administration in the commercial
sector is going to get him in trouble when dealing with the joys of NT in a
university setting. Ah well, whatever pays the mortgage in this economy…)

I’d definitely love to see what folks come up with. I’ve actually got
most of the design for an asset tracker that would tie into RT on paper.
It’s something that Best Practical is actively looking for a client to
underwrite the initial development of, but if there was a good asset
tracking system out there, I could definitely see my way into integrating
with it.

Best,
Jesse

»|« http://www.bestpractical.com/rt – Trouble Ticketing. Free.

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1On Tuesday 30 July 2002 01:00, Jesse Vincent wrote:

I’d definitely love to see what folks come up with. I’ve actually got
most of the design for an asset tracker that would tie into RT on
paper. It’s something that Best Practical is actively looking for a
client to underwrite the initial development of, but if there was a
good asset tracking system out there, I could definitely see my way
into integrating with it.

I agree with you, but so far I haven’t found a good asset tracking
system, not by my definition of good. Certainly there is nothing in the
same league as RT.

I don’t expect that my client will fund a “complete” system, only what
they personally need. But of course anything I write will be flexible
enough to suit other situations. I’m not going to implement features that
they don’t need, but I will implement the features they do need in a
flexible and extensible way.

First thing I’ll do is discuss the feature set with them in more detail,
and put together a database schema for it. Once I get those together,
I’ll run them past you for your approval or criticism. Other interested
parties are welcome to post your own ideas/requirements. If it won’t take
a lot of time (for which I would have to bill my client), I’ll include
them in what I do. If they would take too much time to justify my doing
it on the client’s time, but not a whole lot of time, I’ll do it on my
own. And if it would just be too far out of my scope, I’ll make sure it
can be added on later. Of course if you want to help out, in order to get
your own desired features included, that would be fine with me.

I pulled the latest code from HEAD, so I’ll go ahead and look at how I
should proceed from there. The code all looks very clean and well
documented. Very easy to get into even for somebody completely new to it.

Thanks,


David C. Merrill http://www.lupercalia.net
Linux Documentation Project david@lupercalia.net
Lead Developer http://www.tldp.org

Few things are harder to put up with than the annoyance of a good example.
– “Mark Twain, Pudd’nhead Wilson’s Calendar”
-----BEGIN PGP SIGNATURE-----
Version: GnuPG v1.0.7 (GNU/Linux)

iD8DBQE9Rs0fWC4Sq/MWsY0RAtnYAJ4kDahpEWCRWQX8oZDKDtWgyw2EQwCcDEO3
obIDXBeFIrscv0i1d1KoyXU=
=X+VH
-----END PGP SIGNATURE-----

This is probably the billionth time someone’s asked this, but what’s
the state of asset tracking in RT? Is anyone willing to make this
happen if there’s money involved?

I’ve read all the threads about vague plans but don’t know if anyone’s
tackled an asset tracking module yet. Does anyone have something close?
Is it possible to do this using custom fields? That seems inefficient,
but I’ll take what I can get.

I’m reviewing helpdesk packages right now and have a bunch of coworkers
complaining that asset tracking MUST be included in the solution we
choose. Asset information doesn’t change that often in our environment,
but it would be nice to correlate problems with hardware.

Thanks,

nate