Asset Tracker Custom Fields

Hi Everyone,

We are in the process of setting up Asset Tracker for tracking company
assets. The software provides the capability to assign particular custom
fields to certain asset types which is very nice. So, we can have
several custom fields for software, network devices, etc. Matter of
fact, this is what sold us on Asset Tracker, it is very customizable.

Now, the issue I am writing about. We want the capability to use Asset
Tracker Query Builder to search on the custom fields, when searching for
assets. From what I can see, the only way to add the Asset Tracker
Custom Fields to the Asset Tracker Query Builder is to configure the
custom fields to be globally defined. When that is done, then you lose
the capability of assigning specific custom fields to an asset type, as
all the custom fields are displayed to be filled in, instead of the few
desired for a particular asset type.

Is there a way I can have both worlds?

Thank you for your help.

Take care!

Nick

Nick,

You should be asking these questions on the Asset Tracker
lists, not the RT lists. See: http://home.chaka.net/mailman/listinfo

But the problem you are running in to is familiar to RT
users. You have to add the queue (or in your case, asset
type) to the query before custom fields for that queue/type
will show up in the query builder.

-ToddOn Thu, Jan 05, 2006 at 08:51:51AM -0700, Nick Metrowsky wrote:

Hi Everyone,

We are in the process of setting up Asset Tracker for tracking company
assets. The software provides the capability to assign particular custom
fields to certain asset types which is very nice. So, we can have
several custom fields for software, network devices, etc. Matter of
fact, this is what sold us on Asset Tracker, it is very customizable.

Now, the issue I am writing about. We want the capability to use Asset
Tracker Query Builder to search on the custom fields, when searching for
assets. From what I can see, the only way to add the Asset Tracker
Custom Fields to the Asset Tracker Query Builder is to configure the
custom fields to be globally defined. When that is done, then you lose
the capability of assigning specific custom fields to an asset type, as
all the custom fields are displayed to be filled in, instead of the few
desired for a particular asset type.

Is there a way I can have both worlds?

Thank you for your help.

Take care!

Nick


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Hi Todd,

Thank you for your quick response and your patience. Also, your answer
took care of what I wanted to know.

Take care!

NickFrom: Todd Chapman [mailto:todd@chaka.net]
Sent: Thursday, January 05, 2006 9:12 AM
To: Nick Metrowsky
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Asset Tracker Custom Fields

Nick,

You should be asking these questions on the Asset Tracker
lists, not the RT lists. See: http://home.chaka.net/mailman/listinfo

But the problem you are running in to is familiar to RT
users. You have to add the queue (or in your case, asset
type) to the query before custom fields for that queue/type
will show up in the query builder.

-Todd

Hi Everyone,

We are in the process of setting up Asset Tracker for tracking company
assets. The software provides the capability to assign particular
custom
fields to certain asset types which is very nice. So, we can have
several custom fields for software, network devices, etc. Matter of
fact, this is what sold us on Asset Tracker, it is very customizable.

Now, the issue I am writing about. We want the capability to use Asset
Tracker Query Builder to search on the custom fields, when searching
for
assets. From what I can see, the only way to add the Asset Tracker
Custom Fields to the Asset Tracker Query Builder is to configure the
custom fields to be globally defined. When that is done, then you lose
the capability of assigning specific custom fields to an asset type,
as
all the custom fields are displayed to be filled in, instead of the
few
desired for a particular asset type.

Is there a way I can have both worlds?

Thank you for your help.

Take care!

Nick


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media at
http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at
http://bestpractical.com/services/training.html