Hey everyone. I’m a newcomer to the world of RT admin and am running in to an issue trying to set up permissions for access to articles. (Version 4.4.1 with IR)
I have created a privileged user and in the global permissions tab have only given the user rights to “Show Articles Menu” and “See Articles in this Class”. Everything else has been left unchecked. The problem is that just having access to the menu seems to allow the user full access to create, modify, and delete articles. The user is a member of a custom user group where only view options have been selected in the permissions, but none are related to Articles. No global group permissions have been set at this time. Has anyone else run in to something like this?