What happened to Areas in a Queue in the transition from RT1 to RT2?
I am sort of missing them. Is there another way to get the same
kind of grouping of tickets?
patrik wallstrom | f o o d f i g h t
tel: +46-8-6188428 | s t o c k h o l m
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The answer is to use keywords, but I’ve not yet delved into them too
deeply, so someone with more experience should be able to help. Also, do a
quick search in the archive for ‘quickstart guide’ from early last month.
Jesse talks about keywords a bit.
Regards,
Christian
The answer is to use keywords, but I’ve not yet delved into them too
deeply, so someone with more experience should be able to help. Also, do a
quick search in the archive for ‘quickstart guide’ from early last month.
Jesse talks about keywords a bit.
Thank you, I read it now.
Another question, since I haven’t tested this yet (for several reasons).
When you have configured keywords, can you select them when issuing a new
ticket? It is important for usability, because no newbie will go back and
examine their ticket and add new keywords to it afterwards.
patrik wallstrom | f o o d f i g h t
tel: +46-8-6188428 | s t o c k h o l m
gsm: +46-709580442 | - - - - - - - - -