Are custom fields only for site admins?

Hello,

While I have been able to create custom which our administrators can use
to set information about a ticket, end-users do not see these fields
when they create new tickets. For example, I would like end-users to
set their operating system and Java version when they create a ticket.

When I say “end-user” I am talking about users of the “Let this user
access RT” level (from the user admin panel).

Are there some permissions I need to change, perhaps on the Everyone
group?

Thank you for your help,
Vance

Hi Vance

Hello,

While I have been able to create custom which our administrators can use to
set information about a ticket, end-users do not see these fields when they
create new tickets. For example, I would like end-users to set their
operating system and Java version when they create a ticket.

When I say “end-user” I am talking about users of the “Let this user access
RT” level (from the user admin panel).

Are there some permissions I need to change, perhaps on the Everyone group?

I think you might have to give that group access rights to see custom
fields. If you click on the custom field that you created you should
see an a Group Rights and User Rights under Applied to in the left
hand nav for the field. You could also edit the Global Group rights
and set the permissions for the Privileged group there, if you would
like the priviliged group to be able to able to access custom fields.
Just click on Global -> Group Rights and enable the permissions you
want.

cheers
John

Thank you for your help,
Vance


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