While I have been able to create custom which our administrators can use
to set information about a ticket, end-users do not see these fields
when they create new tickets. For example, I would like end-users to
set their operating system and Java version when they create a ticket.
When I say “end-user” I am talking about users of the “Let this user
access RT” level (from the user admin panel).
Are there some permissions I need to change, perhaps on the Everyone
Thank you for your help,