I am using RT-3.6.1 on Debian 3.1, thanks to great instructions from the
RT_Wiki site.
I have this situation where I have some custom fields that are used on
comment or reply only (Ticket Transaction)… and comments are added by the
supervisors group. The only thing is that after a supervisor writes his
comments he gets a message saying “Message Recorded”, but if he checks the
history link of the ticket it does not display any of the custom fields or
comments that he just wrote.
I have set up the Everyone and Supervisors group to the following
permissions:
Comment on Ticket
Create Ticket
Reply to ticket
See custom field
See Queue
Show Ticket
Show Ticket comments
However when the comments are written by root or a superuser, they display
as expected get the Message Recorded, and all works fine…
Am I missing a set of permissions for the Supervisors group? or it is part
of RT’s funcionality to have comments displayed only by a superuser ( but
that grants access to other parts that the supervisors should not see, only
our managers should?
I am terribly sorry, if this posting is extermely long and if it has been
discussed earlier…
Any help will be appreciated…
Carlos Lopez – Glad to announce that Boyne.com is using RT as a Helpdesk
System for our 3 resorts
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