Im having some trouble with aprovals and so far google hates me and returns nothing when i search. i have setup the script:
On Create Create tickets with template Aproval
here is the template aproval:
==Create-Ticket: approval
Queue: Approvals
Requestor: {$TOP->Requestor}
Type: Approval
Owner: kpietri
Depended-On-By: {$Tickets{“TOP”}->Id}
Refers-To: {$Tickets{“TOP”}->Id}
Content-Type: text/plain
Content: Your approval is requested for the ticket {$Tickets{“TOP”}->Id}: {$Tickets{“TOP”}->Subject}
ENDOFCONTENT
here is the relevant lines in the log file:
[Fri Jul 2 14:27:07 2004] [info]: rt-3.0.8-322-1414.14.3445262997189@support.nvps.net #322/1414 - Scrip 31 On Create Notify AdminCcs with template Transaction (/usr/local/rt/lib/RT/Action/SendEmail.pm:92)[Fri Jul 2 14:27:07 2004] [info]: rt-3.0.8-322-1414.14.3445262997189@support.nvps.net
No recipients found. Not sending.
(/usr/local/rt/lib/RT/Action/SendEmail.pm:257)
[Fri Jul 2 14:27:07 2004] [info]: rt-3.0.8-322-1414.0.273156927514435@support.nvps.net #322/1414 - Scrip 32 On Create Autoreply To Requestors with template Autoreply (/usr/local/rt/lib/RT/Action/SendEmail.pm:92)
[Fri Jul 2 14:27:07 2004] [info]: rt-3.0.8-322-1414.0.273156927514435@support.nvps.net sent To: mjohnston@nvps.net Cc: Bcc: (/usr/local/rt/lib/RT/Action/SendEmail.pm:302)
[Fri Jul 2 14:27:07 2004] [info]: Ticket 322 created in queue ‘Maintenance’ by MJohnston (/usr/local/rt/lib/RT/Ticket_Overlay.pm:636)
there is no aproval ticket being created. Any help would be greatly apreciated.
-Karl Pietri
ps. on a side note im getting this strange chunk of code in my log files (its alot so i put it on our web server) http://ww2.nvps.net/~karl/rtlog.txt not really my concern at the moment and is totaly un related.