Hi everyone – I am trying to get the approvals system working but am not
having any luck. I’ve been through the list archives, but have not found
my solution yet. I am running 3.0.11 on fedora core 2 with apache 2 and
fastcgi. I’m also a rt newbie, so please be nice :).
This is my configuration –
For queue General, I have defined
Template: (Approval Template)
Content: Someone has created a ticket. you should review and approve it, so they can finish their work
On Create, Create Tickets, TransactionCreate, Approval Template
When I create a ticket in General, it does appear to create a ticket in
the Approvals queue, but I can only get to that ticket by clicking on the
dependency in the original ticket, and the ‘approval’ sidebar link does
show the approval requests. I need the requests to also appear in the
Approvals queue though so I can search through them.
Approve works as expected, except that I’d like it to send out emails.
Reject doesn’t work – it rejects the approval ticket, but a quick look
through etc/initialdata leaves me suspecting that the original ticket should
be deleted when this happens? Also, it appears that any users can
approve/reject any approval request – how do I fix that?
One more thing, what is the __Approvals queue for, and do I need to do
something special to use its templates/scripts? I tried enabling it and
setting it to the queue for approvals in my Approval Template, but that
didn’t work – no approval tickets were generated after I did that.
Thanks in advance for your help,