Le 11/12/2014 22:12, Matt Smith a ï¿½crit :
Ticket is entered in Help Desk queue. Ticket is manually assigned to
Ticket is approved. Ticket must be moved back to Help Desk queue.
Where should I start to look if I want to automate the queue change back
to the Help Desk queue after the request has been acted upon?
why do you not use the RT approval system:
Easter-eggs Spï¿½cialiste GNU/Linux
44-46 rue de l’Ouest - 75014 Paris - France - Mï¿½tro Gaitï¿½
Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 43 35 00 76
mailto:email@example.com - http://www.easter-eggs.com