Current process:
Ticket is entered in Help Desk queue. Ticket is manually assigned to Approvals queue.
Ticket is approved. Ticket must be moved back to Help Desk queue.
Where should I start to look if I want to automate the queue change back to the Help Desk queue after the request has been acted upon?
Thanks!
Le 11/12/2014 22:12, Matt Smith a �crit :
Current process:
Ticket is entered in Help Desk queue. Ticket is manually assigned to
Approvals queue.
Ticket is approved. Ticket must be moved back to Help Desk queue.
Where should I start to look if I want to automate the queue change back
to the Help Desk queue after the request has been acted upon?
why do you not use the RT approval system:
http://www.bestpractical.com/docs/rt/4.2/customizing/approvals.html
?
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