Approvals question

RT Users
1

when i send an email to the approvals queue it spawns a new ticket
that requires approval, this is great,

can i somehow make it so that when i send an email to the general
queue, with “Approval request” in the subject line, to have it do the
same, or can this only happen to the approval queue.

2

I am not aware that the approval queue work that way either. I think
that you would have to make an overlay to add that functionality.

Chaim Rieger wrote:

3

I am not aware that the approval queue work that way either. I
think that you would have to make an overlay to add that
functionality.

Chaim Rieger wrote:

when i send an email to the approvals queue it spawns a new
ticket that requires approval, this is great,

can i somehow make it so that when i send an email to the general
queue, with “Approval request” in the subject line, to have it do
the same, or can this only happen to the approval queue.

so the rules are as follows

any mail(ticket) thats genereated to the approval queue, will spawn a
new “approval required ticket”
it does not make a difference what the content is,
i would like to have an approval requirement based on content not
queues,

did anybody implement this yet, if not i will.