I am not aware that the approval queue work that way either. I
think that you would have to make an overlay to add that
Chaim Rieger wrote:
when i send an email to the approvals queue it spawns a new
ticket that requires approval, this is great,
can i somehow make it so that when i send an email to the general
queue, with “Approval request” in the subject line, to have it do
the same, or can this only happen to the approval queue.
so the rules are as follows
any mail(ticket) thats genereated to the approval queue, will spawn a
new "approval required ticket"
it does not make a difference what the content is,
i would like to have an approval requirement based on content not
did anybody implement this yet, if not i will.