I’m running rt 3.2.2 on redhat linux 8.0, apache 1.1.9 with mod_perl 1, perl 5.8.6 and mysql 4.1.9. I want a situation when an approval ticket is created once any ticket is resolved and an email is sent to the AdminCC and some other people when this is done. Can anyone help out please? I checked rt.log but there was no message in there.
I copied the approval template in appendix 5 and i created the scrip as follows:
Condition: On resolve
Action: Create Tickets
The Approval template I’m using is:
Content: Someone has created a ticket. you should review and approve it, so they can finish their work.
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