We are testing an upgrade from 3.6.0 to 3.8.2. We have a scrip/template running on our Changes queue to create an approval ticket in the ___Approvals queue upon creation. This is not working if the ___Approvals queue is disabled. It will only create tickets in enabled queues (I have set it to create the approval ticket in the Changes queue and in an enabled ___Approvals queue and both worked). The same setup with the disabled queue works in our 3.6.0 installation.
Here is the template:
my $group_name = ‘Global Change Approvers’;
my $groups = RT::Groups->new( $RT::SystemUser );
‘FIELD’ => ‘Name’,
‘OPERATOR’ => ‘=’,
‘VALUE’ => $group_name );
Content: Someone has created a change ticket. you should review and approve it, so they can finish their work
The scrip settings are:
Description: Create Approval Ticket
Condition: On Create
Action: Create Tickets
Template: Global Template: Change Approval
We are running:
Perl v5.8.8 under linux
Has anyone else encountered this problem and been able to solve it? Thanks.
Change Management Coordinator
Business & Technology Solutions
38905 Six Mile Rd.
Livonia, MI 48152
734-432-8061 ext. 28061
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