Approval System Ticket Status - Add a Approval Status

RT Developers
1

Going through the approval system, I am see the below, is there a way to
add an approval status instead of saying any ticket that is approved is
resolved? Because when your search for tickets that needs your approval,
the available options are approve, deny, no action, not resolve, reject,
no action. Seems kinda petty explaining it in an e-mail, but unless you
make that mental change that resolved approvals tickets are approved,
you get kind of confused.

Or have the system change the Approval search function to show approved
tickets as (approved) instead of (resolved)
Or have the system e-mail the original ticket requestor that the ticket
has been approved or denied.

When an approval ticket is approved the status changed to resolved as
indicated below
#725: Change Control Approval test approval (resolved)
Originating ticket: #724

And the status of the ticket is resolved *
The Basics
Id: 725
Status: resolved
Worked: 0 min
Priority: 0/0
Queue: Approvals
Now when a ticket is rejected the status of the ticket is rejected
#727: Change Control Approval test 2 (rejected)
Originating ticket: #726

The Basics
Id: 727
Status: rejected
Worked: 0 min
Priority: 0/0
Queue: Approvals

Thanks,
Michael Brown
InterCept
Systems Administrator
770.248.9600 x4856

2

Going through the approval system, I am see the below, is there a way to
add an approval status instead of saying any ticket that is approved is
resolved? Because when your search for tickets that needs your approval,
the available options are approve, deny, no action, not resolve, reject,
no action. Seems kinda petty explaining it in an e-mail, but unless you
make that mental change that resolved approvals tickets are approved,
you get kind of confused.

The templates can include arbitrary perl. You can always put in a bit
of logic to show what you really want and not the defaults. The
Approvals system in RT 3.0 is really the fist cut of this. We’ve got
some big plans for the next generation of workflow and approvals in RT
based on what we’ve learned from this implementation.

Best,
Jesse

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