Approval needs

hi every one,

i’m new on RT and i’m trying for my company to setup RT with approval

i’m actually using RT 3.8.1

i followed instruction here :

when i create a ticket on queue ‘request’ a ticket is created on queue
’approval’ … all seems good!
but user in group that can access to queue Request (approver user) can
see queue, but it’s always empty queue… even if by entering ticket ID
on search box, i can see ticket with owner set to approver user, and
queue set to “Request” … even schredder can not find any ticket,
deleted or not from this queue …

any idea why such happen? :slight_smile:

thanks a lot in advance,