Is there a way to set up approvals on a per ticket basis in rt4? We have a
variety of tickets coming to our sysadmin queue. Some are for accounts on
servers which require management approval. We need to request approval only
on those tickets, not all tickets in the sysadmin queue. Is this possible?
Is there a way to set up approvals on a per ticket basis in rt4? We have a variety of tickets
coming to our sysadmin queue. Some are for accounts on servers which require management
approval. We need to request approval only on those tickets, not all tickets in the sysadmin
queue… Is this possible?
Just make the condition to trigger approvals something other than On
Create, it can be On Custom Field Foo == ‘needs approval’ or On Status
= ‘needs approval’ → fire the Scrips that create Approvals tickets.
I assume you’ve seen
http://bestpractical.com/rt/docs/latest/customizing/approvals.html
-kevin