Appearance of RT Return Addresss

Hi ,

Here is the issues I am having right now . After creating a ticket , I
get the following e-mail:

Enoch Root via RT [RT_CorrespondAddressNotSet@ServerName.domain.com]

Thu Sep 13 15:50:50 2007: Request 3 was acted upon.
Transaction: Ticket created by root
Queue: General
Owner: Nobody
Requestors: root@localhost
Status: new
Ticket <URL: http:// ServerName.domain.com:80/Ticket/Display.html?id=3

How to go about doing that ?

Thanks

Tamer

Hi All,

I have been looking on the internet for how to fix the issue below but
no luck so far…

Any ideas!

Thanks

Tamer-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Tamer
Tayea
Sent: Thursday, September 13, 2007 4:29 PM
To: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Appearance of RT Return Addresss

Hi ,

Here is the issues I am having right now . After creating a ticket , I
get the following e-mail:

Enoch Root via RT [RT_CorrespondAddressNotSet@ServerName.domain.com]

Thu Sep 13 15:50:50 2007: Request 3 was acted upon.
Transaction: Ticket created by root
Queue: General
Subject: Test Again
Owner: Nobody
Requestors: root@localhost
Status: new
Ticket <URL: http:// ServerName.domain.com:80/Ticket/Display.html?id=3

How to go about doing that ?

Thanks

Tamer
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

You should be able to set this by changing the $CorrespondenceAddress in
the RT_SiteConfig.pm to appropriate email id Eg:- RT@example.com.

Regards
Soma Manjulavil,
Boncle Inc.

Get a free BoncleExpress from http://www.boncle.com

The assurance of secure messages and transactions-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Tamer Tayea
Sent: Friday, September 14, 2007 11:09 AM
To: Tamer Tayea; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Appearance of RT Return Addresss

Hi All,

I have been looking on the internet for how to fix the issue below but
no luck so far…

Any ideas!

Thanks

Tamer
-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Tamer
Tayea
Sent: Thursday, September 13, 2007 4:29 PM
To: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Appearance of RT Return Addresss

Hi ,

Here is the issues I am having right now . After creating a ticket , I
get the following e-mail:

Enoch Root via RT [RT_CorrespondAddressNotSet@ServerName.domain.com]

Thu Sep 13 15:50:50 2007: Request 3 was acted upon.
Transaction: Ticket created by root
Queue: General
Subject: Test Again
Owner: Nobody
Requestors: root@localhost
Status: new
Ticket <URL: http:// ServerName.domain.com:80/Ticket/Display.html?id=3

How to go about doing that ?

Thanks

Tamer
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Here is the issues I am having right now . After creating a ticket ,
I get the following e-mail:

Enoch Root via RT [RT_CorrespondAddressNotSet@ServerName.domain.com]
(…)
Ticket <URL: http:// ServerName.domain.com:80/Ticket/Display.html?id=3

You should be able to set this by changing the
$CorrespondenceAddress in the RT_SiteConfig.pm to appropriate email
id Eg:- RT@example.com.

You might also want to change some other settings in RT_SiteConfig.pm
– see RT_Config.pm for what can be changed, copy relevant bits to
RT_SiteConfig.pm and set them accordingly. E.g. $Organization and
$WebBaseURL

The address used to send an “On Create” AutoReply is furthermore set
by the Web GUI where you configure your queues.

HTH,

– Andreas