API question: Resolve without sending notifications

RT Developers
1

Hi! I’m trying to use the RT API to resolve tickets created from autoreplies. The problem is that when I resolve a ticket (calling Ticket Edit with Status: resolved), a notification is sent to the sender… which causes it to send yet another autoreply, and so it goes in an endless loop :smiley:

Is there a way I can close a ticket quietly, without notifications being sent?

2

I found one way: To clear the Requestors field. Using the Python client:

rt.edit_ticket(ticket['id'], Status='resolved', Requestors=[])

I think this works for me, but would be interesting to know if there are other ways as well.