Do I need to do something in RT configuration (enable/disable) to allow the
field Requestors, CC, and Admin CC to function in “Creating a new ticket” page?
ie. RT → Configuration → Users, Groups, Queues, Custom Fields, Global, Tools.
Does the three fields above need permission or call upon some other field or
paramaters that I need to enable/disable or overlook in the RT web
configuration? or perhaps I overlooked user/group/queue permission?
Basically, I went through the queue configuration and gave all rights to users
and groups to see if this will help but so far no luck. (Attachments and
Subjects seemed to be functioning as normal).
OK, I solved my issue(s). Edit RT_SiteConfig.pm file and change the
Set($LdapExternalInfo, 1);
from a 1 to a 0 (zero), hence, LDAP will not retrieve (externally) any
information for any of the field. Additionally, this solve my problem of
creating new ticket and populating the Requestors, Cc, Admin Cc field.— mailing list sunlist@yahoo.com wrote:
Let’s look at this from another angle…
Do I need to do something in RT configuration (enable/disable) to allow the
field Requestors, CC, and Admin CC to function in “Creating a new ticket”
page?
ie. RT → Configuration → Users, Groups, Queues, Custom Fields, Global,
Tools.
Does the three fields above need permission or call upon some other field or
paramaters that I need to enable/disable or overlook in the RT web
configuration? or perhaps I overlooked user/group/queue permission?
Basically, I went through the queue configuration and gave all rights to
users
and groups to see if this will help but so far no luck. (Attachments and
Subjects seemed to be functioning as normal).
Regards,
Mike
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