Apache Config problem with RT

RT Users
1

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Hello!

I have a new problem with RT that didn’t occur until I recently added
some more things to Apache. I can log in to my RT system and view the
login page. However, when I attempt to go somewhere else inside the
page, only links that specify a directory will work, links that use
a .html file do not. For example, the ‘Configuration’ button works
fine since it is linked to rt/Admin/, but the ‘Logout’ button does
not work since it points to rt/NoAuth/Logout.html. When I click the
link in the browser, it starts to download the file by prompting me
with a download dialog. If I save and view the file, I see the
unparsed Mason HTML file.

Thanks!

  • –Zach

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2

Hello!

I have a new problem with RT that didn’t occur until I recently added
some more things to Apache. I can log in to my RT system and view the
login page. However, when I attempt to go somewhere else inside the
page, only links that specify a directory will work, links that use
a .html file do not. For example, the ‘Configuration’ button works
fine since it is linked to rt/Admin/, but the ‘Logout’ button does
not work since it points to rt/NoAuth/Logout.html. When I click the
link in the browser, it starts to download the file by prompting me
with a download dialog. If I save and view the file, I see the
unparsed Mason HTML file.
Could you share apache config? IMHO you have defined some special
handler for .html files, and apache use that handler before RT’s one.

Thanks!

  • –Zach

Best regards, Ruslan.