Anyone willing to share rt-crontool examples?

RT Users
1

Greetings,

I was wondering it all you RT gurus and wizards out there would like to
share your rt-crontool examples that you currently have running. The
documentation only seems to contain the Escalate example but I’m sure a lot
of you are doing some cool and funky things with rt-crontool.

Thanks,

SH

2

said:

Greetings, I was wondering it all you RT gurus and wizards out
there would like to share your rt-crontool examples that you
currently have running. The documentation only seems to contain the
Escalate example but I’m sure a lot of you are doing some cool and
funky things with rt-crontool.

I am also interested in seeing other people’s examples. I only have the
Escalate working. Here is a line out of my crontab.

rt-crontool -v --search RT::Search::ActiveTicketsInQueue --search-arg
--condition RT::Condition::AnyTransaction --action
RT::Action::EscalatePriority

I have an open ticket against me to send out a single email daily for
each ticket which at 100, which is our top priority number.

rob