Any webinars that exist showing the articles functionality in RT?

RT Users
1

As the subject line says, I’d love to see any recordings of how people
utilize the “Articles” functionality in RT. This was previously RTFM.

I am currently running 3.8.10, and am not able to do an upgrade right now.
I installed RTFM and fiddled around with it, but I can’t really see a fluid
use of it, and I’m thinking I’m just simply missing the point… or
thinking it should be doing something that it doesn’t.

Anyway, if anyone knows of a webinar, or demo of that portion of RT, could
you point me in the right direction?

I have a very hard time web searching for RT related content with the term
“articles”, and well RTFM just brings up what I want to tell people when
they submit tickets to RT :stuck_out_tongue:

Youtube has a handful of videos that are useful, but none that I’ve watched
so far (I’ve watched 1/2 of the 24 video playlist that pops up when
searching)

Thanks!
Mike.
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson@nosm.ca

2

I am currently running 3.8.10, and am not able to do an upgrade right
now.

This is your reminder that 3.8.10 has published security vulnerabilities
in it, including SQL injection and arbitrary execution of code. I hope
you have, at least, installed the security patches we’ve released. But
upgrading to 3.8.17 (which is still unsupported, but at least has no
published vulnerabilities) would be mostly equivalent to doing so.
Upgrading within a stable series is meant to be painless.

I installed RTFM and fiddled around with it, but I can’t really see
a fluid use of it, and I’m thinking I’m just simply missing the point…
or thinking it should be doing something that it doesn’t.

Anyway, if anyone knows of a webinar, or demo of that portion of RT,
could you point me in the right direction?

We don’t have any published webinars. However, the documentation in
http://docs.bestpractical.com/customizing/articles_introduction.html
applies as much to RTFM as it does to Articles.

  • Alex
3

I highly recommend attending the RT training seminars!
After using RT for over 12 years I finally went to one and loved it, looking forward to another one or perhaps bringing them onsite to do group training at my company.
http://bestpractical.com/services/training.html

We are just now starting to use the Articles functionality. So far, I only use it for ‘recipes’ on how to do things (e.g. how to add an iSCSI volume to Solaris).
This is because (unlike tickets) you can change the text in Articles as the recipe changes (e.g. learn new things to do, commands change slightly with new versions of the OS, etc)

  •      BrentFrom: rt-users [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Mike Johnson

Sent: Monday, January 05, 2015 10:00 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Any webinars that exist showing the articles functionality in RT?

As the subject line says, I’d love to see any recordings of how people utilize the “Articles” functionality in RT. This was previously RTFM.

I am currently running 3.8.10, and am not able to do an upgrade right now. I installed RTFM and fiddled around with it, but I can’t really see a fluid use of it, and I’m thinking I’m just simply missing the point… or thinking it should be doing something that it doesn’t.

Anyway, if anyone knows of a webinar, or demo of that portion of RT, could you point me in the right direction?

I have a very hard time web searching for RT related content with the term “articles”, and well RTFM just brings up what I want to tell people when they submit tickets to RT :stuck_out_tongue:

Youtube has a handful of videos that are useful, but none that I’ve watched so far (I’ve watched 1/2 of the 24 video playlist that pops up when searching)

Thanks!
Mike.
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson@nosm.camailto:mike.johnson@nosm.ca