That works for me if trying to re-assign somebody else’s ticket to
myself. But if I want to change the owner from somebody else to a
different somebody else then I find that I have to do this in two steps
– first changing the owner to me, then changing it to the person I want
to have it.
Do other people get this? Is it a feature or just something that
happens to be that way?
Search/Bulk.html has a feature to do this in one step, by allowing you to
force the change. I bet you could update Ticket/ModifyPeople.html to do
the same thing.
If you want to make it optional, you could add
<input type=checkbox name="ForceOwnerChange"> Force change
into the form in ModifyPeople.html.
If you want it to happen everytime, you could try doing:
<input type="hidden" name="ForceOwnerChange" value="1">
Note that RT will tag the transaction as forced (or something like that; I
haven’t done it in awhile)
Please note that I’m using 2.0.8_02 so this may be different in earlier or
Travis Campbell - Unix Systems Administrator = firstname.lastname@example.org
5900 E. Ben White Blvd, Austin, TX 78741 = email@example.com
TEL: (512) 602-1888 PAG: (512) 604-0341 = firstname.lastname@example.org
"Does anything work as expected?" Yes. An axe through the CPU.