Any way to steal a ticket?

RT Users
1

I’m trying to take a ticket from another user and RT says me:

You can only reassign tickets that you own or that are unowned

Any way to bypass this check? I really want this ability (combined
with OnOwnerChange so that the old owner is warned and can complain).

Even when logged as root, I get the above message.

2

Hello Stephane.

Would “Steal” or “Take” not work for you?

Best Regards
Esteban Cabero-----Original Message-----
From: Stephane Bortzmeyer [mailto:bortzmeyer@nic.fr]
Sent: 24 July 2002 11:30 AM
To: rt-users@lists.fsck.com
Subject: [rt-users] Any way to steal a ticket?

I’m trying to take a ticket from another user and RT says me:

You can only reassign tickets that you own or that are unowned

Any way to bypass this check? I really want this ability (combined
with OnOwnerChange so that the old owner is warned and can complain).

Even when logged as root, I get the above message.

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

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3

a message of 30 lines which said:

Would “Steal” or “Take” not work for you?

I don’t know how I missed that button. Thanks a lot, it works, sorry
for the too hasty question.

4

WelcomeFrom: Stephane Bortzmeyer [mailto:bortzmeyer@nic.fr]
Sent: 24 July 2002 01:49 PM
To: Esteban Cabero
Cc: Stephane Bortzmeyer; rt-users@lists.fsck.com
Subject: Re: [rt-users] Any way to steal a ticket?

a message of 30 lines which said:

Would “Steal” or “Take” not work for you?

I don’t know how I missed that button. Thanks a lot, it works, sorry
for the too hasty question.

5

hi stephane,

this is to my (still poor) knowlege the only way to deal with your problem :

http://lists.fsck.com/pipermail/rt-users/2002-March/007315.html

cu
andreas

Andreas Wahlfeldt
subshell GmbH
Weidenallee 1
20357 Hamburg

t +49.40. 431 362-25
f +49.40. 431 362-29
e awahlfeldt@subshell.com

6

On Wed, Jul 24, 2002 at 01:12:50PM +0200, Esteban Cabero

Would “Steal” or “Take” not work for you?

I don’t know how I missed that button. Thanks a lot, it works, sorry
for the too hasty question.

That works for me if trying to re-assign somebody else’s ticket to
myself. But if I want to change the owner from somebody else to a
different somebody else then I find that I have to do this in two steps
– first changing the owner to me, then changing it to the person I want
to have it.

Do other people get this? Is it a feature or just something that
happens to be that way?

Smylers
GBdirect

7

That works for me if trying to re-assign somebody else’s ticket to
myself. But if I want to change the owner from somebody else to a
different somebody else then I find that I have to do this in two steps
– first changing the owner to me, then changing it to the person I want
to have it.

Do other people get this? Is it a feature or just something that
happens to be that way?

Search/Bulk.html has a feature to do this in one step, by allowing you to
force the change. I bet you could update Ticket/ModifyPeople.html to do
the same thing.

If you want to make it optional, you could add

<input type=checkbox name="ForceOwnerChange"> Force change

into the form in ModifyPeople.html.

If you want it to happen everytime, you could try doing:

<input type="hidden" name="ForceOwnerChange" value="1">

Note that RT will tag the transaction as forced (or something like that; I
haven’t done it in awhile)

Please note that I’m using 2.0.8_02 so this may be different in earlier or
later versions.

Travis
Travis Campbell - Unix Systems Administrator = travis@mpdtxmail.amd.com
5900 E. Ben White Blvd, Austin, TX 78741 = travis.campbell@amd.com
TEL: (512) 602-1888 PAG: (512) 604-0341 = webmaster@mpdtxmail.amd.com
“Does anything work as expected?” Yes. An axe through the CPU.

8

Travis Campbell wrote:

If you want to make it optional, you could add

Force change

into the form in ModifyPeople.html.

If you want it to happen everytime, you could try doing:

Cunning! I’ll look into it. I’m thinking I could even have the above
depend on privileges, so that certain users (maybe queue adminCCs) can
force changes and others can’t.

Cheers.

Smylers
GBdirect