Well, now we’re making progress! Thanks, Bill. No offense taken. The errors are in my setup of RT::Authen::ExternalAuth variables in RT_SiteConfig.pm.
I didn’t realize mysql was so case-sensitive and the different values hadn’t really registered with me. Changing the table variable in RT_SiteConfig.pm from USERS to Users worked and got me to the next errors. This seems a little odd to me because I’m really using the default installation values of both RT and RT::Authen::ExternalAuth except for the base path. I made an assumption that the values in the sample RT_SiteConfig.pm from ExternalAuth’s setup would be consistent with the default MySQL tables/columns. My bad… Anyway, problem solved and I thank you very much.
Mike
The next errors were fixed by changing the field names to match the actual column names in the RT database. I’m just showing this for completeness.
Jan 14 11:04:18 rt384 RT: DBD::mysql::db selectall_hashref failed: Unknown column ‘email’ in ‘field list’ at /opt/cashmgt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/DBI.pm line 163, line 514. (/opt/cashmgt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/DBI.pm:163)
So now the table (Users) is found, but the columns are not. The relevant portion of RT_SiteConfig.pm is:
The mapping of RT attributes on to field names
'attr_map' => { 'Name' => 'username',
'EmailAddress' => 'email',
'ExternalAuthId' => 'username',
'Gecos' => 'userID'
William Graboyes william.graboyes@theportalgrp.com 1/13/2010 6:23 PM >>>
Hi Mike,
I intend no offense, I am just trying to help out, and sometimes we forget
to check the easy stuff first (hey we all do some times 
).
That being said I think we have this figured out:
I know it is like a game of 20 questions, but in my current installs 3.8.4
and 3.8.6 with mysql the table USERS does not exist, because the table name
is Users. I am not sure if perl dbi is picky about case, but my gut
instinct would be that it is, and I know that mysql is picky about case in
this sense.
Even mysql directly doesn’t like case mismatch.
select * from cachemgt.USERS; – would result in an error because the
table USERS doesn’t exist – as a matter of a fact it is the same exact
error you are seeing in the logs “Table ‘cachemgt.USERS’ doesn’t exist”.
select * form cachemgt.Users; – works on my instance because the tabke
Users does exist.
Note that I changed the query to match your database structure.
HTH,
Thanks,
BillOn Wed, Jan 13, 2010 at 3:08 PM, Michael James MJames@stonebridgebank.comwrote:
Bill, that is indeed the RT-database. I posted my RT_SiteConfig.pm file
earlier today if you’d like to peruse it. The rt_user has permissions.
Thanks, Mike
William Graboyes william.graboyes@theportalgrp.com 1/13/2010 5:47 PM
Hi Mike,
Asking questions from the questioner.
Is that a separate database from your RT database?
If it is a separate database, does your rt db user have access to that
database?
Just trying to help.
Thanks,
Bill
On Wed, Jan 13, 2010 at 2:36 PM, Michael James MJames@stonebridgebank.comwrote:
Thanks, Bill. The database name is cashmgt and the table name is USERS,
rather than table and column names. In any case, the table does exist.
Mike
William Graboyes william.graboyes@theportalgrp.com 1/13/2010 5:30
PM
Hi Mike,
Purely from a log file perspective, I know nothing about external auth,
it
is saying that the column USERS doesn’t exist in the table cachemgmt. It
looks like it is trying to then recover gracefully, instead of puking all
over itself and refusing to allow you to log in.
Again purely from the Log File Perspective, I am sure that there are
others
out there with a massive store of knowledge on external auth, that may
help
you fix this one.
Thanks,
Bill
On Wed, Jan 13, 2010 at 2:20 PM, Michael James MJames@stonebridgebank.comwrote:
Hi, I see an error in my /var/log/messages file when I’m logging in to
this
instance of RT. Fresh install of RT 3.8.7 on SLES10 64-bit. What does
this
imply? The mysql database cashmgt exists and I can login with the
default
root credentials, I just don’t how to interpret the message.
Thanks, Mike
Jan 13 17:04:41 rt384 RT: DBD::mysql::db selectall_hashref failed:
Table
‘cashmgt.USERS’ doesn’t exist at
/opt/cashmgt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/DBI.pm
line 219, line 514.
(/opt/cashmgt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/DBI.pm:219)
Jan 13 17:04:41 rt384 RT: Issuing rollback() for database handle being
DESTROY’d without explicit disconnect() at
/opt/cashmgt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/DBI.pm
line 219, line 514.
(/opt/cashmgt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/DBI.pm:219)
Jan 13 17:04:41 rt384 RT: Successful login for root from 172.31.4.144
(/opt/cashmgt/bin/…/lib/RT/Interface/Web.pm:430)
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