Another rights question

Hi everybody,

just saw the request of Torsten and Ruslan’s answer to it.

I have a similar situation (bug??) here: A user with the rights
CreateTicket
ReplyTicket
SeeQueue
ShowTicket
Watch
can create a ticket but also set Status and the Owner while creating the
ticket.

In the mail list I’ve found a solution to automatically assign a ticket
to somebody while creating it. If this would overwrite the described
behavior it would be ok for me. But shouldn’t have the user no rights at
all to set the values Owner and Status? If a really stupid user decides
to choose “Resolved”, nobody will bother about the ticket.

Will this be fixed in the next version too? Regarding to Ruslans answer
those fields won’t be visible at all in the next version. Is that right?
Maybe I will sit here and wait for so long then :wink:

Ben

To the Rights Question…i’m really missing a right like UnOwnTicket…!!!

Thanks in advance

: Torsten Brumm
:
: Kuehne + Nagel
: HAM - MI-ID
:
: Bauerbergweg 23-25
: 22111 Hamburg
:
: +49 (40) 30333 3199
: +49 (40) 30333 44 3199
:
: torsten.brumm@kuehne-nagel.com
: www.kn-portal.com
: icq: 78258840

Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Dr. Björn
Johansson (Stellv.), Bruno Mang, Alfred Manke, Thorsten Meincke, Mark Reinhardt (Stellv.), Tim Scharwath, Jens
Wollesen Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persönlich haftende
Gesellschaft: Kühne & Nagel A.G., Sitz: Contern/LuxemburgGeschäftsführender Verwaltungsrat: Klaus-Michael
Kühne-----Ursprüngliche Nachricht-----
Von: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] Im Auftrag von Benjamin Weser
Gesendet: Mittwoch, 8. August 2007 16:33
An: rt-users@lists.bestpractical.com
Betreff: [rt-users] Another rights question

Hi everybody,

just saw the request of Torsten and Ruslan’s answer to it.

I have a similar situation (bug??) here: A user with the rights
CreateTicket
ReplyTicket
SeeQueue
ShowTicket
Watch
can create a ticket but also set Status and the Owner while creating the
ticket.

In the mail list I’ve found a solution to automatically assign a ticket
to somebody while creating it. If this would overwrite the described
behavior it would be ok for me. But shouldn’t have the user no rights at
all to set the values Owner and Status? If a really stupid user decides
to choose “Resolved”, nobody will bother about the ticket.

Will this be fixed in the next version too? Regarding to Ruslans answer
those fields won’t be visible at all in the next version. Is that right?
Maybe I will sit here and wait for so long then :wink:

Ben
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No, no more rights please if not necessary. I think I’m familiar with
most of them now but it was a mess to come to point of understanding
with that many rights and different locations to set them in RT.

Does nobody has an answer to my question, does nobody has similar
experiences maybe or a work-around?

Cheers,
Ben

Ham MI-ID, Torsten Brumm wrote:

Benjamin,

I must have missed the beginning of this string. What are you trying to 

do? or want to do? What rights have you set?

Kenn
LBNL

Benjamin Weser wrote: