Another EX_TEMPFAIL Problem

Hello all,

I can’t figure out what happened. I was only performing upgrades using CPAN for all the RT3 dependencies… Most of the upgrades went fine with a couple of the dependency I had to manually install. So after the upgrade, I wanted to test if my rt3 is working still after all the upgrades and something went terribly wrong and I just do not know what happened.

Also not sure what “error: no value sent for required parameter ‘message’” mean when I did send file with content in it.

I am using
RH9,
MySQL 4.16,
RT3.08
Apache 2 with FastCGI 2.4.0 (did not do upgrade on fastcgi)
HTML Mason was upgraded today

I’ve tried to do the command below….

cat dead.letter |/opt/rt3/bin/rt-mailgate --queue MSC --action correspond --url http://172.16.200.200/rt/ --debug

Result
System error

error: no value sent for required parameter 'message’
context: …
18: }
19:
20: foreach my $arg ( qw( message ) )
21: {
22: HTML::Mason::Exception::Params->throw
23: ( error => “no value sent for required parameter ‘$arg’” )
24: unless exists $pos{$arg};
25: }
26: #line 25 /opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway

code stack: /opt/rt3/var/mason_data/obj/standard/REST/1.0/NoAuth/mail-gateway:22
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm:134
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:1072
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:1068
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:338
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:338
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:297
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm:183
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm:183
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm:207
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm:121
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm:121
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm:76
/opt/rt3/bin/mason_handler.fcgi:54
/opt/rt3/bin/mason_handler.fcgi:54

raw error
Undefined subroutine &RT::Interface::email::Gateway called at /opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway line 31.

Trace begun at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm line 131
HTML::Mason::Exceptions::rethrow_exception(‘Undefined subroutine &RT::Interface::email::Gateway called at /opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway line 31.^J’) called at /opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway line 31
HTML::Mason::Commands::ANON(‘SessionType’, ‘REST’, ‘action’, ‘correspond’, ‘queue’, ‘MSC’, ‘message’, ‘From root@172.16.200.200 Sun Nov 9 16:25:05 2003^JNewsgroups: ^JDate: Sun, 9 Nov 2003 16:25:05 -0800 (PST)^JFrom: root root@172.16.200.200^JFcc: sent-mail^JMessage-ID: Pine.LNX.4.44.0311091624470.6946@172.16.200.200^JMIME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JSELECT EffectiveId AS “Trouble Ticket #”, Queues.Name AS Queue, Users.Name ^JAS Owner, DATE_FORMAT( Tickets.Created, ‘%I:%i %p %b %d %Y’ ) AS Created, ^JSubject, ^JSTATUS ^JFROM Tickets, Queues, Users^JWHERE STATUS IN (^J’Open’, ‘new’^J) AND Queues.id = Tickets.Queue AND Users.id = Tickets.Owner^JORDER BY STATUS LIMIT 0 , 30^J^J’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x966c13c)’, ‘SessionType’, ‘REST’, ‘action’, ‘correspond’, ‘queue’, ‘MSC’, ‘message’, ‘From root@172.16.200.200 Sun Nov 9 16:25:05 2003^JNewsgroups: ^JDate: Sun, 9 Nov 2003 16:25:05 -0800 (PST)^JFrom: root root@172.16.200.200^JFcc: sent-mail^JMessage-ID: Pine.LNX.4.44.0311091624470.6946@172.16.200.200^JMIME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JSELECT EffectiveId AS “Trouble Ticket #”, Queues.Name AS Queue, Users.Name ^JAS Owner, DATE_FORMAT( Tickets.Created, ‘%I:%i %p %b %d %Y’ ) AS Created, ^JSubject, ^JSTATUS ^JFROM Tickets, Queues, Users^JWHERE STATUS IN (^J’Open’, ‘new’^J) AND Queues.id = Tickets.Queue AND Users.id = Tickets.Owner^JORDER BY STATUS LIMIT 0 , 30^J^J’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1072
eval {…}(‘HTML::Mason::Component::FileBased=HASH(0x966c13c)’, ‘SessionType’, ‘REST’, ‘action’, ‘correspond’, ‘queue’, ‘MSC’, ‘message’, ‘From root@172.16.200.200 Sun Nov 9 16:25:05 2003^JNewsgroups: ^JDate: Sun, 9 Nov 2003 16:25:05 -0800 (PST)^JFrom: root root@172.16.200.200^JFcc: sent-mail^JMessage-ID: Pine.LNX.4.44.0311091624470.6946@172.16.200.200^JMIME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JSELECT EffectiveId AS “Trouble Ticket #”, Queues.Name AS Queue, Users.Name ^JAS Owner, DATE_FORMAT( Tickets.Created, ‘%I:%i %p %b %d %Y’ ) AS Created, ^JSubject, ^JSTATUS ^JFROM Tickets, Queues, Users^JWHERE STATUS IN (^J’Open’, ‘new’^J) AND Queues.id = Tickets.Queue AND Users.id = Tickets.Owner^JORDER BY STATUS LIMIT 0 , 30^J^J’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1068
HTML::Mason::Request::comp(undef, undef, undef, ‘SessionType’, ‘REST’, ‘action’, ‘correspond’, ‘queue’, ‘MSC’, ‘message’, ‘From root@172.16.200.200 Sun Nov 9 16:25:05 2003^JNewsgroups: ^JDate: Sun, 9 Nov 2003 16:25:05 -0800 (PST)^JFrom: root root@172.16.200.200^JFcc: sent-mail^JMessage-ID: Pine.LNX.4.44.0311091624470.6946@172.16.200.200^JMIME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JSELECT EffectiveId AS “Trouble Ticket #”, Queues.Name AS Queue, Users.Name ^JAS Owner, DATE_FORMAT( Tickets.Created, ‘%I:%i %p %b %d %Y’ ) AS Created, ^JSubject, ^JSTATUS ^JFROM Tickets, Queues, Users^JWHERE STATUS IN (^J’Open’, ‘new’^J) AND Queues.id = Tickets.Queue AND Users.id = Tickets.Owner^JORDER BY STATUS LIMIT 0 , 30^J^J’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 338
eval {…}(undef, undef, undef, ‘SessionType’, ‘REST’, ‘action’, ‘correspond’, ‘queue’, ‘MSC’, ‘message’, ‘From root@172.16.200.200 Sun Nov 9 16:25:05 2003^JNewsgroups: ^JDate: Sun, 9 Nov 2003 16:25:05 -0800 (PST)^JFrom: root root@172.16.200.200^JFcc: sent-mail^JMessage-ID: Pine.LNX.4.44.0311091624470.6946@172.16.200.200^JMIME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JSELECT EffectiveId AS “Trouble Ticket #”, Queues.Name AS Queue, Users.Name ^JAS Owner, DATE_FORMAT( Tickets.Created, ‘%I:%i %p %b %d %Y’ ) AS Created, ^JSubject, ^JSTATUS ^JFROM Tickets, Queues, Users^JWHERE STATUS IN (^J’Open’, ‘new’^J) AND Queues.id = Tickets.Queue AND Users.id = Tickets.Owner^JORDER BY STATUS LIMIT 0 , 30^J^J’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 338
eval {…}(undef, undef, undef, ‘SessionType’, ‘REST’, ‘action’, ‘correspond’, ‘queue’, ‘MSC’, ‘message’, ‘From root@172.16.200.200 Sun Nov 9 16:25:05 2003^JNewsgroups: ^JDate: Sun, 9 Nov 2003 16:25:05 -0800 (PST)^JFrom: root root@172.16.200.200^JFcc: sent-mail^JMessage-ID: Pine.LNX.4.44.0311091624470.6946@172.16.200.200^JMIME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JSELECT EffectiveId AS “Trouble Ticket #”, Queues.Name AS Queue, Users.Name ^JAS Owner, DATE_FORMAT( Tickets.Created, ‘%I:%i %p %b %d %Y’ ) AS Created, ^JSubject, ^JSTATUS ^JFROM Tickets, Queues, Users^JWHERE STATUS IN (^J’Open’, ‘new’^J) AND Queues.id = Tickets.Queue AND Users.id = Tickets.Owner^JORDER BY STATUS LIMIT 0 , 30^J^J’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 297
HTML::Mason::Request::exec(‘HTML::Mason::Request::CGI=HASH(0x93a8fa4)’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm line 183
eval {…}(‘HTML::Mason::Request::CGI=HASH(0x93a8fa4)’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm line 183
HTML::Mason::Request::CGI::exec(‘HTML::Mason::Request::CGI=HASH(0x93a8fa4)’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm line 207
HTML::Mason::Interp::exec(undef, undef, ‘SessionType’, ‘REST’, ‘action’, ‘correspond’, ‘queue’, ‘MSC’, ‘message’, ‘From root@172.16.200.200 Sun Nov 9 16:25:05 2003^JNewsgroups: ^JDate: Sun, 9 Nov 2003 16:25:05 -0800 (PST)^JFrom: root root@172.16.200.200^JFcc: sent-mail^JMessage-ID: Pine.LNX.4.44.0311091624470.6946@172.16.200.200^JMIME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JSELECT EffectiveId AS “Trouble Ticket #”, Queues.Name AS Queue, Users.Name ^JAS Owner, DATE_FORMAT( Tickets.Created, ‘%I:%i %p %b %d %Y’ ) AS Created, ^JSubject, ^JSTATUS ^JFROM Tickets, Queues, Users^JWHERE STATUS IN (^J’Open’, ‘new’^J) AND Queues.id = Tickets.Queue AND Users.id = Tickets.Owner^JORDER BY STATUS LIMIT 0 , 30^J^J’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm line 121
eval {…}(undef, undef, ‘SessionType’, ‘REST’, ‘action’, ‘correspond’, ‘queue’, ‘MSC’, ‘message’, ‘From root@172.16.200.200 Sun Nov 9 16:25:05 2003^JNewsgroups: ^JDate: Sun, 9 Nov 2003 16:25:05 -0800 (PST)^JFrom: root root@172.16.200.200^JFcc: sent-mail^JMessage-ID: Pine.LNX.4.44.0311091624470.6946@172.16.200.200^JMIME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JSELECT EffectiveId AS “Trouble Ticket #”, Queues.Name AS Queue, Users.Name ^JAS Owner, DATE_FORMAT( Tickets.Created, ‘%I:%i %p %b %d %Y’ ) AS Created, ^JSubject, ^JSTATUS ^JFROM Tickets, Queues, Users^JWHERE STATUS IN (^J’Open’, ‘new’^J) AND Queues.id = Tickets.Queue AND Users.id = Tickets.Owner^JORDER BY STATUS LIMIT 0 , 30^J^J’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm line 121
HTML::Mason::CGIHandler::_handler(‘HTML::Mason::CGIHandler=HASH(0x8f55584)’, ‘HASH(0x9401ddc)’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm line 76
HTML::Mason::CGIHandler::handle_cgi_object(‘HTML::Mason::CGIHandler=HASH(0x8f55584)’, ‘CGI::Fast=HASH(0x93b6bf4)’) called at /opt/rt3/bin/mason_handler.fcgi line 54
eval {…}(‘HTML::Mason::CGIHandler=HASH(0x8f55584)’, ‘CGI::Fast=HASH(0x93b6bf4)’) called at /opt/rt3/bin/mason_handler.fcgi line 54
RT server error. The RT server which handled your email did not behave as expected. It said:

System error
error: Undefined subroutine &RT::Interface::email::Gateway called at /opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway line 31.

context:

27: $action => “correspond”
28: $ticket => undef
29: </%ARGS>
30: <%init>
31: use RT::Interface::Email;
32: my ( $status, $error, $Ticket ) = RT::Interface::email::Gateway(%ARGS);
33: </%init>
34: <%flags>
35: inherit => undef # inhibit UTF8 conversion done in /autohandler

code stack: /opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:31

raw error

Undefined subroutine &RT::Interface::email::Gateway called at /opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway line 31.

Trace begun at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm line 131
HTML::Mason::Exceptions::rethrow_exception(‘Undefined subroutine &RT::Interface::email::Gateway called at /opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway line 31.^J’) called at /opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway line 31
HTML::Mason::Commands::ANON(‘SessionType’, ‘REST’, ‘action’, ‘correspond’, ‘queue’, ‘MSC’, ‘message’, ‘From root@172.16.200.200 Sun Nov 9 16:25:05 2003^JNewsgroups: ^JDate: Sun, 9 Nov 2003 16:25:05 -0800 (PST)^JFrom: root root@172.16.200.200^JFcc: sent-mail^JMessage-ID: Pine.LNX.4.44.0311091624470.6946@172.16.200.200^JMIME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JSELECT EffectiveId AS “Trouble Ticket #”, Queues.Name AS Queue, Users.Name ^JAS Owner, DATE_FORMAT( Tickets.Created, ‘%I:%i %p %b %d %Y’ ) AS Created, ^JSubject, ^JSTATUS ^JFROM Tickets, Queues, Users^JWHERE STATUS IN (^J’Open’, ‘new’^J) AND Queues.id = Tickets.Queue AND Users.id = Tickets.Owner^JORDER BY STATUS LIMIT 0 , 30^J^J’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x966c13c)’, ‘SessionType’, ‘REST’, ‘action’, ‘correspond’, ‘queue’, ‘MSC’, ‘message’, ‘From root@172.16.200.200 Sun Nov 9 16:25:05 2003^JNewsgroups: ^JDate: Sun, 9 Nov 2003 16:25:05 -0800 (PST)^JFrom: root root@172.16.200.200^JFcc: sent-mail^JMessage-ID: Pine.LNX.4.44.0311091624470.6946@172.16.200.200^JMIME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JSELECT EffectiveId AS “Trouble Ticket #”, Queues.Name AS Queue, Users.Name ^JAS Owner, DATE_FORMAT( Tickets.Created, ‘%I:%i %p %b %d %Y’ ) AS Created, ^JSubject, ^JSTATUS ^JFROM Tickets, Queues, Users^JWHERE STATUS IN (^J’Open’, ‘new’^J) AND Queues.id = Tickets.Queue AND Users.id = Tickets.Owner^JORDER BY STATUS LIMIT 0 , 30^J^J’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1072
eval {…}(‘HTML::Mason::Component::FileBased=HASH(0x966c13c)’, ‘SessionType’, ‘REST’, ‘action’, ‘correspond’, ‘queue’, ‘MSC’, ‘message’, ‘From root@172.16.200.200 Sun Nov 9 16:25:05 2003^JNewsgroups: ^JDate: Sun, 9 Nov 2003 16:25:05 -0800 (PST)^JFrom: root root@172.16.200.200^JFcc: sent-mail^JMessage-ID: Pine.LNX.4.44.0311091624470.6946@172.16.200.200^JMIME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JSELECT EffectiveId AS “Trouble Ticket #”, Queues.Name AS Queue, Users.Name ^JAS Owner, DATE_FORMAT( Tickets.Created, ‘%I:%i %p %b %d %Y’ ) AS Created, ^JSubject, ^JSTATUS ^JFROM Tickets, Queues, Users^JWHERE STATUS IN (^J’Open’, ‘new’^J) AND Queues.id = Tickets.Queue AND Users.id = Tickets.Owner^JORDER BY STATUS LIMIT 0 , 30^J^J’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1068
HTML::Mason::Request::comp(undef, undef, undef, ‘SessionType’, ‘REST’, ‘action’, ‘correspond’, ‘queue’, ‘MSC’, ‘message’, ‘From root@172.16.200.200 Sun Nov 9 16:25:05 2003^JNewsgroups: ^JDate: Sun, 9 Nov 2003 16:25:05 -0800 (PST)^JFrom: root root@172.16.200.200^JFcc: sent-mail^JMessage-ID: Pine.LNX.4.44.0311091624470.6946@172.16.200.200^JMIME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JSELECT EffectiveId AS “Trouble Ticket #”, Queues.Name AS Queue, Users.Name ^JAS Owner, DATE_FORMAT( Tickets.Created, ‘%I:%i %p %b %d %Y’ ) AS Created, ^JSubject, ^JSTATUS ^JFROM Tickets, Queues, Users^JWHERE STATUS IN (^J’Open’, ‘new’^J) AND Queues.id = Tickets.Queue AND Users.id = Tickets.Owner^JORDER BY STATUS LIMIT 0 , 30^J^J’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 338
eval {…}(undef, undef, undef, ‘SessionType’, ‘REST’, ‘action’, ‘correspond’, ‘queue’, ‘MSC’, ‘message’, ‘From root@172.16.200.200 Sun Nov 9 16:25:05 2003^JNewsgroups: ^JDate: Sun, 9 Nov 2003 16:25:05 -0800 (PST)^JFrom: root root@172.16.200.200^JFcc: sent-mail^JMessage-ID: Pine.LNX.4.44.0311091624470.6946@172.16.200.200^JMIME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JSELECT EffectiveId AS “Trouble Ticket #”, Queues.Name AS Queue, Users.Name ^JAS Owner, DATE_FORMAT( Tickets.Created, ‘%I:%i %p %b %d %Y’ ) AS Created, ^JSubject, ^JSTATUS ^JFROM Tickets, Queues, Users^JWHERE STATUS IN (^J’Open’, ‘new’^J) AND Queues.id = Tickets.Queue AND Users.id = Tickets.Owner^JORDER BY STATUS LIMIT 0 , 30^J^J’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 338
eval {…}(undef, undef, undef, ‘SessionType’, ‘REST’, ‘action’, ‘correspond’, ‘queue’, ‘MSC’, ‘message’, ‘From root@172.16.200.200 Sun Nov 9 16:25:05 2003^JNewsgroups: ^JDate: Sun, 9 Nov 2003 16:25:05 -0800 (PST)^JFrom: root root@172.16.200.200^JFcc: sent-mail^JMessage-ID: Pine.LNX.4.44.0311091624470.6946@172.16.200.200^JMIME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JSELECT EffectiveId AS “Trouble Ticket #”, Queues.Name AS Queue, Users.Name ^JAS Owner, DATE_FORMAT( Tickets.Created, ‘%I:%i %p %b %d %Y’ ) AS Created, ^JSubject, ^JSTATUS ^JFROM Tickets, Queues, Users^JWHERE STATUS IN (^J’Open’, ‘new’^J) AND Queues.id = Tickets.Queue AND Users.id = Tickets.Owner^JORDER BY STATUS LIMIT 0 , 30^J^J’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 297
HTML::Mason::Request::exec(‘HTML::Mason::Request::CGI=HASH(0x93a8fa4)’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm line 183
eval {…}(‘HTML::Mason::Request::CGI=HASH(0x93a8fa4)’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm line 183
HTML::Mason::Request::CGI::exec(‘HTML::Mason::Request::CGI=HASH(0x93a8fa4)’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm line 207
HTML::Mason::Interp::exec(undef, undef, ‘SessionType’, ‘REST’, ‘action’, ‘correspond’, ‘queue’, ‘MSC’, ‘message’, ‘From root@172.16.200.200 Sun Nov 9 16:25:05 2003^JNewsgroups: ^JDate: Sun, 9 Nov 2003 16:25:05 -0800 (PST)^JFrom: root root@172.16.200.200^JFcc: sent-mail^JMessage-ID: Pine.LNX.4.44.0311091624470.6946@172.16.200.200^JMIME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JSELECT EffectiveId AS “Trouble Ticket #”, Queues.Name AS Queue, Users.Name ^JAS Owner, DATE_FORMAT( Tickets.Created, ‘%I:%i %p %b %d %Y’ ) AS Created, ^JSubject, ^JSTATUS ^JFROM Tickets, Queues, Users^JWHERE STATUS IN (^J’Open’, ‘new’^J) AND Queues.id = Tickets.Queue AND Users.id = Tickets.Owner^JORDER BY STATUS LIMIT 0 , 30^J^J’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm line 121
eval {…}(undef, undef, ‘SessionType’, ‘REST’, ‘action’, ‘correspond’, ‘queue’, ‘MSC’, ‘message’, ‘From root@172.16.200.200 Sun Nov 9 16:25:05 2003^JNewsgroups: ^JDate: Sun, 9 Nov 2003 16:25:05 -0800 (PST)^JFrom: root root@172.16.200.200^JFcc: sent-mail^JMessage-ID: Pine.LNX.4.44.0311091624470.6946@172.16.200.200^JMIME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JSELECT EffectiveId AS “Trouble Ticket #”, Queues.Name AS Queue, Users.Name ^JAS Owner, DATE_FORMAT( Tickets.Created, ‘%I:%i %p %b %d %Y’ ) AS Created, ^JSubject, ^JSTATUS ^JFROM Tickets, Queues, Users^JWHERE STATUS IN (^J’Open’, ‘new’^J) AND Queues.id = Tickets.Queue AND Users.id = Tickets.Owner^JORDER BY STATUS LIMIT 0 , 30^J^J’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm line 121
HTML::Mason::CGIHandler::_handler(‘HTML::Mason::CGIHandler=HASH(0x8f55584)’, ‘HASH(0x9401ddc)’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm line 76
HTML::Mason::CGIHandler::handle_cgi_object(‘HTML::Mason::CGIHandler=HASH(0x8f55584)’, ‘CGI::Fast=HASH(0x93b6bf4)’) called at /opt/rt3/bin/mason_handler.fcgi line 54
eval {…}(‘HTML::Mason::CGIHandler=HASH(0x8f55584)’, ‘CGI::Fast=HASH(0x93b6bf4)’) called at /opt/rt3/bin/mason_handler.fcgi line 54

Sendmail log
Feb 7 20:08:15 172 sendmail[2396]: i1848EJl002393: to=msc-ticket@172.16.200.200, ctladdr=root@172.16.200.200 (0/0), delay=00:00
:00, xdelay=00:00:00, mailer=relay, pri=30256, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (i1848FZl002397 Message accepted
for delivery)
Feb 7 20:08:15 172 sendmail[2398]: i1848FZl002397: to="|/opt/rt3/bin/rt-mailgate --debug --queue MSC --action correspond --url http
://172.16.200.200/rt/", ctladdr=msc-ticket@172.16.200.200 (8/0), delay=00:00:00, xdelay=00:00:00, mailer=prog, pri=30663, dsn=4.0.
0, stat=Deferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL