Another Attachment / Mail Problem with RT 3.6.5

RT Users
1

Hi together, it looks like a bad day for Mail/Attachments…

Just a few minutes ago a user reports problems with mails he sent out via RT webui with attachments.

OK, what i figured out so far:

  1. Attachment Size: 800KB (allowed are 8000KB)
  2. User added at the reply screen a list of 20 people as cc
  3. The list of CC’ed People is 1250 characters long
  4. RT shows the mail (Show Outgoing Mail) correctly with all Cc’ed people
  5. Users get the mail totally destroyed!

Problem:

  1. The CC list is cut after 994 characters, in the middle of an address
  2. The rest of the people from the cc list are the first part of the body
  3. The attachment is corrupted.
  4. The encoding for content is incorrect, german umlaute are broken.

The body looks like this:

agel.com, user1@company.com, user2@company.com, user3@company.com, user4@company.com, user5@company.com, user6@company.com, user7@company.com, user8@company.com
MIME-Version: 1.0
X-RT-Original-Encoding: utf-8
Content-type: multipart/mixed; boundary=“----------=_1221049687-28898-8”

This is a multi-part message in MIME format…

------------=_1221049687-28898-8
Content-Type: text/plain; charset=“utf-8”
Content-Transfer-Encoding: 8bit

The original Text Content!

Torsten Brumm

------------=_1221049687-28898-8
Content-Type: application/octet-stream; name=“CIEL-Umstellung.zip”
Content-Disposition: inline; filename=“CIEL-Umstellung.zip”
Content-Transfer-Encoding: base64
RT-Attachment: 1147288/17593439/12279229

UEsDBBQAAAAIAENiKjlslM3qiBQBAO1JAQANAAAAQ0lFTCAtIEFaLnBkZsRb
…
… lots of lines like this
…
------------=_1221049687-28898-8–

Any ideas what went wrong? We can reproduce this error.

Torsten

Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), Alfred Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persönlich haftende Gesellschaft: Kühne & Nagel A.G., Sitz: Contern/Luxemburg Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne

2

Hi together, it looks like a bad day for Mail/Attachments…

Just a few minutes ago a user reports problems with mails he sent
out via RT webui with attachments.

OK, what i figured out so far:

  1. Attachment Size: 800KB (allowed are 8000KB)
  2. User added at the reply screen a list of 20 people as cc
  3. The list of CC’ed People is 1250 characters long
  4. RT shows the mail (Show Outgoing Mail) correctly with all Cc’ed
    people
  5. Users get the mail totally destroyed!

Problem:

  1. The CC list is cut after 994 characters, in the middle of an
    address

That sure sounds like a 1000 character wrapping issue. Can you
reproduce it?

  1. The rest of the people from the cc list are the first part of the
    body
  2. The attachment is corrupted.

That’s due to #2

  1. The encoding for content is incorrect, german umlaute are broken.

That’s due to #2

3

Hi Jesse, RT Users,
yes i can reproduce it. tryed it several times.

Torsten2008/9/10 Jesse Vincent jesse@bestpractical.com

On Sep 10, 2008, at 9:14 AM, Ham MI-ID, Torsten Brumm wrote:

Hi together, it looks like a bad day for Mail/Attachments…

Just a few minutes ago a user reports problems with mails he sent
out via RT webui with attachments.

OK, what i figured out so far:

  1. Attachment Size: 800KB (allowed are 8000KB)
  2. User added at the reply screen a list of 20 people as cc
  3. The list of CC’ed People is 1250 characters long
  4. RT shows the mail (Show Outgoing Mail) correctly with all Cc’ed
    people
  5. Users get the mail totally destroyed!

Problem:

  1. The CC list is cut after 994 characters, in the middle of an
    address

That sure sounds like a 1000 character wrapping issue. Can you
reproduce it?

  1. The rest of the people from the cc list are the first part of the
    body
  2. The attachment is corrupted.

That’s due to #2

  1. The encoding for content is incorrect, german umlaute are broken.

That’s due to #2

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

MFG

Torsten Brumm

http://www.torsten-brumm.de

4

Hi Jesse,
any hints how to fix this? Just googled a little and can’t find anything
usefull so far.

Torsten2008/9/10 Jesse Vincent jesse@bestpractical.com

On Sep 10, 2008, at 9:14 AM, Ham MI-ID, Torsten Brumm wrote:

Hi together, it looks like a bad day for Mail/Attachments…

Just a few minutes ago a user reports problems with mails he sent
out via RT webui with attachments.

OK, what i figured out so far:

  1. Attachment Size: 800KB (allowed are 8000KB)
  2. User added at the reply screen a list of 20 people as cc
  3. The list of CC’ed People is 1250 characters long
  4. RT shows the mail (Show Outgoing Mail) correctly with all Cc’ed
    people
  5. Users get the mail totally destroyed!

Problem:

  1. The CC list is cut after 994 characters, in the middle of an
    address

That sure sounds like a 1000 character wrapping issue. Can you
reproduce it?

  1. The rest of the people from the cc list are the first part of the
    body
  2. The attachment is corrupted.

That’s due to #2

  1. The encoding for content is incorrect, german umlaute are broken.

That’s due to #2

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

MFG

Torsten Brumm

http://www.torsten-brumm.de

5

Hi Jesse,
any hints how to fix this? Just googled a little and can’t find anything
usefull so far.

I don’t have anything for you off the top of my head. If you’d like me
to have my guys look into it, we can get you set up with a support
incident.

-j