I’ve set up RT 1.0.4 and started experimenting with it. Two things have
struck me–it seems to be hard to set up a form for submitting requests via
the web for non-users, and likewise non-users don’t have a good way to see a
log of the current status and any messages sent to the requestor, without
seeing the internal comments.
Is there any way to set up either of these easily?
–Paul
A wholly owned subsidiary of:
Schroendinger: DS Bd+W G+Y 10 Y+ L+ W- C+ I++ T++/—
A+ E++ H+ S++ V++ F- Q++ P B+ PA PL-
Dirac: DS Bs+W G+Y 10 X L- W C+ I+ T+
A E- H+ S V+ F- Q++ P++ B+ PA+ PL+
Both of these problems are things that are being improved for RT2.
For now, there are a few things in the contrib directory on ftp.fsck.com
that might help with the fist problem.On Tue, Aug 22, 2000 at 02:01:14PM -0400, Ste. Marie, Paul wrote:
I’ve set up RT 1.0.4 and started experimenting with it. Two things have
struck me–it seems to be hard to set up a form for submitting requests via
the web for non-users, and likewise non-users don’t have a good way to see a
log of the current status and any messages sent to the requestor, without
seeing the internal comments.
Is there any way to set up either of these easily?
–Paul
A wholly owned subsidiary of:
Schroendinger: DS Bd+W G+Y 10 Y+ L+ W- C+ I++ T++/—
A+ E++ H+ S++ V++ F- Q++ P B+ PA PL-
Dirac: DS Bs+W G+Y 10 X L- W C+ I+ T+
A E- H+ S V+ F- Q++ P++ B+ PA+ PL+