We want to enhance RT by these tasks:
- Allow anonymous ticket approval. In other words, we create ticket,
send it to the user. Ticket has some URL in the body, like:
So, when user receive ticket, he click on the URL and ticket become
approved. If we use common approval system, any user can see all the
tickets, but it’s not allowed.
- We want to send such tickets to the group of users, but each user
mustn’t see other recipients. If we use BCC, recipient in the MUA looks
ugly, like ‘undisclosed-recipient’ so we want to create something like
simple mailing list, when each user from group receive it’s own email.
Any ideas for these tasks?