Annonymised sending from RT

Hello,

When a ticket owner replies to a ticket via RT, RT sends the message out
as, for example, “Stewart Tranter via RT”. We want to remain anonymous
when replying and want to have all e-mails from RT be sent as “Computing
Services, via RT” or something similar.

Is it possible to set this somewhere, or is it a bit of a major task?

Stewart
Stewart Tranter
Computing Services
Loughborough University

E: s.g.tranter@lboro.ac.uk
W: http://www.lboro.ac.uk/computing/
T: +44 (0) 1509 223719
F: +44 (0) 1509 223989

http://wiki.bestpractical.com/index.cgi?Template
You could override any field you want From, Sender, Reply-To or other.On 3/14/06, Stewart Tranter S.G.Tranter@lboro.ac.uk wrote:

Hello,

When a ticket owner replies to a ticket via RT, RT sends the message out
as, for example, “Stewart Tranter via RT”. We want to remain anonymous
when replying and want to have all e-mails from RT be sent as “Computing
Services, via RT” or something similar.

Is it possible to set this somewhere, or is it a bit of a major task?

Stewart

Stewart Tranter
Computing Services
Loughborough University

E: s.g.tranter@lboro.ac.uk
W: http://www.lboro.ac.uk/computing/
T: +44 (0) 1509 223719
F: +44 (0) 1509 223989


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Best regards, Ruslan.

Ruslan Zakirov wrote:

http://wiki.bestpractical.com/index.cgi?Template
You could override any field you want From, Sender, Reply-To or other.

So if I entered this at the top of a template:

Sender: Computing Services Help Desk email@address.com

RT will set the “From” header of the outgoing e-mail to that value?

Do I need to enable or disable the friendly from line use in the config
file?

Thanks,

Stewart
Stewart Tranter
Computing Services
Loughborough University

E: s.g.tranter@lboro.ac.uk
W: http://www.lboro.ac.uk/computing/
T: +44 (0) 1509 223719
F: +44 (0) 1509 223989

Ruslan Zakirov wrote:

http://wiki.bestpractical.com/index.cgi?Template
You could override any field you want From, Sender, Reply-To or other.

So if I entered this at the top of a template:

Sender: Computing Services Help Desk email@address.com

RT will set the “From” header of the outgoing e-mail to that value?
Almost, except that you need “From: bla-bla” if you want override From
field, I think many users use both:
Sender: bla-bla

Do I need to enable or disable the friendly from line use in the config
file?
I think doesn’t matter because template overriding works after
"friendly" feature.

Thanks,

Stewart

Stewart Tranter
Computing Services
Loughborough University

E: s.g.tranter@lboro.ac.uk
W: http://www.lboro.ac.uk/computing/
T: +44 (0) 1509 223719
F: +44 (0) 1509 223989

Best regards, Ruslan.

Ruslan Zakirov wrote:>> On 3/15/06, Stewart Tranter S.G.Tranter@lboro.ac.uk wrote:

So if I entered this at the top of a template:

Sender: Computing Services Help Desk email@address.com

RT will set the “From” header of the outgoing e-mail to that value?

Almost, except that you need “From: bla-bla” if you want override From
field, I think many users use both:
Sender: bla-bla
From: the same bla-bla

Do I need to enable or disable the friendly from line use in the config
file?

I think doesn’t matter because template overriding works after
"friendly" feature.

Thanks Ruslan, this has worked perfectly!

Stewart
Stewart Tranter
Computing Services
Loughborough University

E: s.g.tranter@lboro.ac.uk
W: http://www.lboro.ac.uk/computing/
T: +44 (0) 1509 223719
F: +44 (0) 1509 223989