An RT mode for GNU/Emacs

Hello,

I volunteer for the Free Software Foundation’s GPL Compliance Lab. The
FSF uses RT internally to manage the emails sent to the Compliance
Lab. In order to streamline my work I’ve written an interface to RT for
GNU/Emacs. A number of people have already written extensions to the
code and we use it daily.

The code is licensed under the same license as RT (namely the GPL) and
is available via the Git version control system with the following
command:

$ git clone http://yrk.nfshost.com/repos/rt-liberation.git/

“Cut your own wood and it will warm you twice”

Hello,

I volunteer for the Free Software Foundation's GPL Compliance Lab. The
FSF uses RT internally to manage the emails sent to the Compliance
Lab. In order to streamline my work I've written an interface to RT for
GNU/Emacs. A number of people have already written extensions to the
code and we use it daily.

The code is licensed under the same license as RT (namely the GPL) and
is available via the Git version control system with the following
command:

$ git clone http://yrk.nfshost.com/repos/rt-liberation.git/

   "Cut your own wood and it will warm you twice"

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!

Hi. I realize this is a pretty old post, but I was wondering if there were any instructions for using rt-liberation? I’m pretty new to emacs and wanted to give rt-liberation a try.
I did make the info file found in the doc directory and have emacs configured to load.

I have this in my emacs config file:

;; for RT
(require 'rt-liberation)
(setq rt-liber-rt-binary “/home/john/bin/rt”
rt-liber-rt-version “3.8.8”)
(setq rt-liber-username “jalberts”)
(require 'rt-liberation-update)

‘rt ls’ at the command line lists all open and new tickets.

In emacs. I hit ‘meta-x’ and type ‘rt-liber-browse-query’, hit enter, and then hit enter again for the query hoping to get a list of all tickets. But it says ‘no results for query’. I’ve also tried a simple query like “queue = ‘unassigned’” and get the same result.

What else do I need to do?

Thanks

John Alberts
Hosted Services
Exlibris USA
john.alberts@exlibrisgroup.com

John Alberts writes:> On 09/30/2010 12:11 PM, Yoni Rabkin wrote:

… I’ve written an interface to RT for GNU/Emacs…

‘rt ls’ at the command line lists all open and new tickets. In emacs. I hit
’meta-x’ and type ‘rt-liber-browse-query’, hit enter, and then hit enter again
for the query hoping to get a list of all tickets. But it says ‘no results
for query’. I’ve also tried a simple query like “queue = ‘unassigned’” and
get the same result.

I’m at the same point with rt-liberation.el with Emacs 24 packaged via el-get. I
have a working rt-4.0.8 cli interacting with the server, using .rtrc
configuration directives, so I don’t have Emacs-specific server configuration
for rt-liberation.

I get the same ‘no results for query’, with empty or simple queries e.g. queue =
‘General’.

Is there anything about the cli output that may have changed that may be
affecting rt-liberation parsing of results?

There is extensive documentation included with rt-liberation, but not much on
debugging initial setup, where the only requirement mentioned is to have the cli
working.

Thanks for any suggestions,
Jeff