Alternative to edit comments

RT Developers
1

Hi all,

I know it is not possible to edit some message in RT. So, I would like how
you do for a comment if you make a mistake in the content or the time
worked ? For example, in a project or intern tickets in your company.
Is there an alternative to edit transactions like comments?

Thanks,

Christophe ARBEZ

Christophe ARBEZ | Stagiaire développement
Syloé
803 rue de Pinville - 34000 Montpellier
Tél: +33983014518
Email: christophe.arbez@syloe.fr
www.syloe.fr http://www.syloe.com/ | Blog.syloe.com
http://blog.syloe.com/ | Twitter https://twitter.com/Syloe_SARL |
Facebook https://www.facebook.com/pages/Syloé/188258434526095?ref=hl

2

Hi all,

I know it is not possible to edit some message in RT. So, I would like how
you do for a comment if you make a mistake in the content or the time
worked ?

You can update the ticket time after creating your txn. Perhaps that will
help?

For example, in a project or intern tickets in your company.
Is there an alternative to edit transactions like comments?

You could create an “Edit Content” link and add it to the txn links and
from there create a custom form. You’ll need something like:

{{{

paper-trail auditor backdoor :slight_smile:

Needed to change the txn’s time taken via EditBilling.html

package RT::Transaction;

use strict;
no warnings qw(redefine);

sub _Set {
my $self = shift;
$self->SUPER::Set(@);
}

}}}

added to a loaded modules source. We do this for our billing stuff. We have
a module named RT-Site-UMN-Duluth-EFS which the above code snippet lives in
and a form named EditBilling.html which does the front-end work.

Cheers,

-m

3

Thanks for the answer !

I can update the ticket time obviously but, for me, it is less important
than the transaction time which allow me to see the time per person for a
ticket.

Oh it’s great !

But where your module and your “EditBilling.html” are located ?
In a path like /usr/share/request-tracker4/html ?

Christophe ARBEZ | Stagiaire développement
Syloé
803 rue de Pinville - 34000 Montpellier
Tél: +33983014518
Email: christophe.arbez@syloe.fr
www.syloe.fr http://www.syloe.com/ | Blog.syloe.com
http://blog.syloe.com/ | Twitter https://twitter.com/Syloe_SARL |
Facebook https://www.facebook.com/pages/Syloé/188258434526095?ref=hl2015-07-07 22:22 GMT+02:00 Matt Zagrabelny mzagrabe@d.umn.edu:

On Tue, Jul 7, 2015 at 8:01 AM, ARBEZ Christophe < christophe.arbez@gmail.com> wrote:

Hi all,

I know it is not possible to edit some message in RT. So, I would like
how you do for a comment if you make a mistake in the content or the time
worked ?

You can update the ticket time after creating your txn. Perhaps that will
help?

For example, in a project or intern tickets in your company.
Is there an alternative to edit transactions like comments?

You could create an “Edit Content” link and add it to the txn links and
from there create a custom form. You’ll need something like:

{{{

paper-trail auditor backdoor :slight_smile:

Needed to change the txn’s time taken via EditBilling.html

package RT::Transaction;

use strict;
no warnings qw(redefine);

sub _Set {
my $self = shift;
$self->SUPER::Set(@);
}

}}}

added to a loaded modules source. We do this for our billing stuff. We
have a module named RT-Site-UMN-Duluth-EFS which the above code snippet
lives in and a form named EditBilling.html which does the front-end work.

Cheers,

-m