-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1
I’d like to create an alias to an existing queue, which would never send
mail back to the requestor.
For example, I might have an alias, abuse, which sends its mail into
an abuse queue, and another alias abuse-noreply@ which sends its mail
into the same queue, but never generates a reply unless there is an error.
Is there an easy way to do this? I’ve looked through the docs and can’t seem
to find any mention of how to accomplish this setup. If I’ve overlooked
something, someone please kindly point me to the right document to read.
Josh Rollyson
System Administrator, SOSDG/2mbit.com
-----BEGIN PGP SIGNATURE-----
Version: GnuPG v1.0.6 (GNU/Linux)
Comment: For info see http://www.gnupg.org
iD8DBQE7xJZMxz6PNhQ7Zr8RAp9DAJ95iDS4P8rRZCOHGxg19pQuwqo8NACfR/W8
oXP6uRt0TLI44LhwMhDdP6c=
=ea++
-----END PGP SIGNATURE-----
So, sadly, there isn’t an easy way to do this, given the current architecture.
That said, I’ve got an idea:
- create a new queue: abuse-noreply
- create a custom ScripAction ‘MovetoAbuse’, which sets the ticket’s queue
to “Abuse”
- set up a scrip to ‘OnCreate, MoveToAbuse’ for abuse-noreply
- don’t set up any scrips for abuse-noreplyOn Wed, Oct 10, 2001 at 02:41:16PM -0400, Josh Rollyson wrote:
I’d like to create an alias to an existing queue, which would never send
mail back to the requestor.
For example, I might have an alias, abuse, which sends its mail into
an abuse queue, and another alias abuse-noreply@ which sends its mail
into the same queue, but never generates a reply unless there is an error.
Is there an easy way to do this? I’ve looked through the docs and can’t seem
to find any mention of how to accomplish this setup. If I’ve overlooked
something, someone please kindly point me to the right document to read.
–
Josh Rollyson
System Administrator, SOSDG/2mbit.com
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users
http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.